Job Summary:

The Tour Guide will lead tours and provide information to individuals and groups on assigned attractions and areas of interest.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Greets and registers guests; distributes any required identification badges or safety devices.
• Plans expeditions, instruction, and appropriate commentary based on environmental conditions and clients skills and ability levels.
• Provides guests and visitors with initial safety and administrative information and direction.
• Conducts tour or excursion while providing interesting and entertaining information about popular locations or specific points of interest.
• Retells and relays important or interesting historical facts, dates, and anecdotes.
• Engages wit and charm to enhance the guest experience.
• Tailors tour content to the age and interest of guests and visitors.
• Facilitates rich discussions that maintain visitors interest.
• Maintains compliance with all applicable safety practices, environmental regulations, and establishment policies.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills with proven ability to facilitate conversations and stimulate large groups on long trips.
• Excellent interpersonal and customer service skills.
• Thorough understanding and knowledge of tour area including information related to its history, geography, scenic attractions, or other areas of interest.
• Excellent organizational skills and attention to detail.
• Ability to provide tours that are clear, informative, and entertaining.
• Excellent problem-solving skills with proven ability to improvise when unexpected problems or emergencies arise.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required.
• Successful completion of on-the-job training required.
• Necessary licensing required.

Physical Requirements:

• Prolonged periods standing and walking.
• Physically able to speak for long periods of time while walking without becoming winded.
• Must be able to lift up to 15 pounds at times.