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Job Summary:
The Radio Dispatcher will coordinate field activities and staff by delivering assignments, instructions, and alerts via the organizations radio communications network.
Supervisory Responsibilities:
- None.
Duties/Responsibilities:
- Answers incoming calls and communications.
- Coordinates response and delivery of received information to field staff.
- Dispatches and deploys staff, vehicles, and/or units based on communications received.
- Adeptly uses multi-line telephone system, mobile phones, two-way radios, and other communications methods and networks.
- Maintains calm communication with and provides instruction (such as first-aid guidance) to incoming callers.
- Performs other duties as assigned.
Required Skills/Abilities:
- Excellent verbal communication skills.
- Ability to execute directions accurately and with speed.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks, delegating when appropriate.
- Ability to operate or to quickly learn a variety of communications systems.
Education and Experience:
- High school diploma or equivalent required.
- At least one year of related experience required.
Physical Requirements:
- Prolonged periods of sitting at a desk and working with dispatching equipment.
- Must be able to lift up to 15 pounds at times.
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