Job Summary:

The Radio Dispatcher will coordinate field activities and staff by delivering assignments, instructions, and alerts via the organizations radio communications network.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Answers incoming calls and communications.
• Coordinates response and delivery of received information to field staff.
• Dispatches and deploys staff, vehicles, and/or units based on communications received.
• Adeptly uses multi-line telephone system, mobile phones, two-way radios, and other communications methods and networks.
• Maintains calm communication with and provides instruction (such as first-aid guidance) to incoming callers.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent verbal communication skills.
• Ability to execute directions accurately and with speed.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks, delegating when appropriate.
• Ability to operate or to quickly learn a variety of communications systems.

Education and Experience:

• High school diploma or equivalent required.
• At least one year of related experience required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working with dispatching equipment.
• Must be able to lift up to 15 pounds at times.