Job Summary:

The Order Processing Supervisor will oversee and direct the administrative functions and operations of the order processing and fulfillment team.

Supervisory Responsibilities:

• Hires and trains new staff.
• Oversees the daily workflow and work scheduling of the department.
• Provides constructive and timely performance evaluations.

Duties/Responsibilities:

• Facilitates efficient and accurate processing of orders including online orders.
• Maintains product database with product numbers, descriptions, and pricing information, adding new products and assigning product numbers.
• Processes billing invoices.
• Creates, analyzes, and distributes daily and weekly reports, monitoring open and in-fulfillment orders.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software used to track inventory and create records.

Education and Experience:

• High school diploma or equivalent required; Bachelors degree in related field preferred.
• Three years of experience in supervisory role, preferably in order processing or customer service, required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.