Job Summary:

The Employee Assistance Program Coordinator will facilitate the organizations employee assistance program (EAP), providing counseling or referrals to professionals to assist employees with personal and professional needs.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Depending on the nature and scope of an employees need, provides counseling services or provides referrals to an appropriate third-party professional.
• Communicates with human resources and, to the extent appropriate and necessary, with immediate supervisors to proactively identify employees who may need assistance.
• Conducts confidential, anonymous surveys to ensure employee needs are being addressed.
• Recommends modifications and/or additions to the EAP as needed to meet employee care goals.
• Coordinates with health insurance providers to determine and communicate availability of preventive health services.
• Develops and maintains a directory of personal and professional service providers throughout the area.
• Serves as primary contact for offsite treatment and counseling services.
• Fields and answers employee inquiries regarding the EAP.
• Coordinates with the human resources director to develop the EAP budget.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Thorough understanding of confidentiality and anti-discrimination requirements under the Americans with Disabilities Act and other applicable laws.
• Ability to proactively analyze and assess uncomfortable situations and to identify appropriate resolutions.
• Ability to remain professional and tactful.

Education and Experience:

• Masters degree in Counseling, Social Work, or related field required.
• At least three years of counseling experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.