Deskless workers constitute a large segment of the global workforce and play critical roles in industries such as health care, retail, construction, transportation, and hospitality. Recognizing the vital contributions of these workers, SHRM and Fidelity Investments have collaborated on the Shaping the Modern Workplace research series to explore and provide actionable solutions for the unique challenges that HR professionals may face when managing deskless workers.
From Turnover to Tenure: Insights for Retaining Deskless Workers
Deskless workers form the backbone of many industries critical to our economy, yet retaining this essential workforce presents unique challenges. With higher turnover rates, particularly within the first year of employment, and distinct issues related to scheduling, compensation, and workplace dynamics, these roles demand tailored approaches to improve retention. High turnover among deskless workers isn’t inevitable. By rethinking assumptions, engaging with employees, and adopting evidence-based strategies, organizations can transform retention challenges into opportunities for growth and stability.
Deskless Workers: HR Strategies for Benefits Engagement
The diverse work settings and schedules that define deskless roles, coupled with limited computer access during the workday, irregular hours, and lack of face-to-face communication, can make it difficult to effectively reach deskless workers. This can create barriers to ensuring that deskless workers are enrolled in and actively participating in their benefits, which could otherwise serve as a strategic tool for addressing broader challenges such as recruitment, engagement, and retention. By understanding the unique needs of deskless workers, auditing current benefits engagement strategies, simplifying the enrollment process, and raising awareness about available benefits and enrollment procedures, organizations may be able enhance benefits enrollment and utilization among this vital workforce.
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