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Job Summary:
The Order Processing Supervisor will oversee and direct the administrative functions and operations of the order processing and fulfillment team.
Supervisory Responsibilities:
- Hires and trains new staff.
- Oversees the daily workflow and work scheduling of the department.
- Provides constructive and timely performance evaluations.
Duties/Responsibilities:
- Facilitates efficient and accurate processing of orders including online orders.
- Maintains product database with product numbers, descriptions, and pricing information, adding new products and assigning product numbers.
- Processes billing invoices.
- Creates, analyzes, and distributes daily and weekly reports, monitoring open and in-fulfillment orders.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite or related software used to track inventory and create records.
Education and Experience:
- High school diploma or equivalent required; Bachelors degree in related field preferred.
- Three years of experience in supervisory role, preferably in order processing or customer service, required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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