Job Summary:

The Tour Director will organize, coordinate, conduct, and accompany clients on various travel experiences such as guided tours and expeditions.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Manages and organizes tours, excursions, and expeditions; produces a daily itinerary; and ensures tour members are accounted for, on time, and accompanied throughout the day.
• Arranges safe travel to the destination.
• Escorts customers to and through points of interest; provides information on sights, locations, and routes of the tour.
• Plans sufficient rest stops along the tour and, as practical, coordinates stops to occur at interesting locations.
• Notifies and/or makes advance arrangements with vendors and service providers along the tour route as needed to accommodate the groups needs.
• Modifies schedules and plans as required due to weather or other unforeseen circumstances.
• Prepares tour reports outlining successes, difficulties, and customer reactions to each segment of the tour; offers recommendations for improvements as appropriate.
• Handles emergencies according to established company policy.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Thorough understanding and knowledge of tour area including information related to its history, geography, scenic attractions, or other areas of interest.
• Ability to communicate with local authorities and service providers.
• Ability to provide tours that are clear, informative, and entertaining.
• Excellent problem-solving skills with proven ability to improvise when unexpected problems or emergencies arise.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required; Bachelors degree in History or Geography desired.
• Extensive travel experience preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer at times.
• Must be able to explore all sites and participate in all tour activities.
• Must be able to lift up to 30 pounds at a time.
• Must be able to assist tour participants with physical disabilities.