Job Summary:

The Casino Pit Supervisor will oversee the operations of table games, interact with customers, and monitor customers and casino staff for any dishonest activity.

Supervisory Responsibilities:

• Trains and supervises game dealers.
• Prepares work schedules, break and vacation schedules, and rotation of dealers.

Duties/Responsibilities:

• Observes activity on the casino floor and watches for dishonest activity by dealers and/or players.
• Alerts security for removal of players suspected of cheating or counting cards.
• Answers general questions about the casino or a specific game.
• Addresses complaints concerning dealers or other casino staff.
• Maintains cordial relations with customers and calms disruptive customers.
• Maintains an orderly and inviting atmosphere on the casino floor.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Courteous and professional manner.
• Excellent communication and interpersonal skills.
• Excellent customer service skills.
• Ability to handle unexpected or unpleasant situations calmly and in a professional manner.
• Knowledge of various casino games.

Education and Experience:

• High school diploma or equivalent required.
• Three years of experience as casino dealer highly preferred.
• State gaming license required.

Physical Requirements:

• Ability to work in a fast-paced and noisy environment.
• Will be required to work various shifts and weekends.
• Must be able to lift up to 15 pounds at times.
• Must be able to quickly and easily traverse the casino area.