The HR department wants to know how well we are serving our employees/internal customers. We would appreciate it if you would take the time to complete this survey. Please feel free to suggest improvements in any area.
Some notes about the survey:
- Because we have a variety of internal customers, not all items may apply to all employees. Respond to those areas that affect you and select N/A for those that do not apply to you.
- Responses will be kept confidential; however, providing your name or department will help us better analyze the results and target areas for improvement.
Using a scale of 1-5, with 5 being strongly agree and 1 being strongly disagree, please select one response for each statement.
| | | | | | | |
|---|---|---|---|---|---|---|
Access and Availability | 5 | 4 | 3 | 2 | 1 | N/A |
I have good access to HR staff for advice and assistance. | ° | ° | ° | ° | ° | ° |
When I contact the HR department, I usually receive help in a timely manner. | ° | ° | ° | ° | ° | ° |
HR is available on the days and hours I need. | ° | ° | ° | ° | ° | ° |
The HR department makes sincere attempts to answer my questions or assist with problems. | ° | ° | ° | ° | ° | ° |
Getting HR information is more difficult than it should be. | ° | ° | ° | ° | ° | ° |
Comments or suggestions for improvement: | ||||||
| | ||||||
Quality of Service | 5 | 4 | 3 | 2 | 1 | N/A |
HR exhibits a solid understanding of HR issues. | ° | ° | ° | ° | ° | ° |
HR provides accurate, helpful information. | ° | ° | ° | ° | ° | ° |
Information or assistance from HR staff is not always provided promptly. | ° | ° | ° | ° | ° | ° |
Information is provided in a clear manner and is easy to understand. | ° | ° | ° | ° | ° | ° |
HR provides service in a courteous manner with a good attitude. | ° | ° | ° | ° | ° | ° |
Comments or suggestions for improvement: | ||||||
| | ||||||
Communication | 5 | 4 | 3 | 2 | 1 | N/A |
HR adequately communicates changes in benefits and company policies. | ° | ° | ° | ° | ° | ° |
Changes to policies and procedures affecting my work are not always communicated timely. | ° | ° | ° | ° | ° | ° |
HR provides information that is accurate and requires no rework. | ° | ° | ° | ° | ° | ° |
The frequency of communication from HR staff is sufficient. | ° | ° | ° | ° | ° | ° |
Comments or suggestions for improvement: | ||||||
This section deals with a variety of programs and services offered through the HR department. Please rate your satisfaction level with the way they are handled. Using a scale of 1-5, with 5 being very satisfied and 1 being very dissatisfied, please select one response for each statement.
| | | | | | | | |
|---|---|---|---|---|---|---|---|
| Programs and Services | 5 | 4 | 3 | 2 | 1 | N/A | |
Job applicant screening | ° | ° | ° | ° | ° | ° | |
Job posting process | ° | ° | ° | ° | ° | ° | |
Pre-employment testing | ° | ° | ° | ° | ° | ° | |
New employee orientation | ° | ° | ° | ° | ° | ° | |
Employee handbook | ° | ° | ° | ° | ° | ° | |
Advice on employee/personnel issues | ° | ° | ° | ° | ° | ° | |
Benefits information | ° | ° | ° | ° | ° | ° | |
Benefits open enrollment process | ° | ° | ° | ° | ° | ° | |
Retirement planning information | ° | ° | ° | ° | ° | ° | |
Employee recognition events | ° | ° | ° | ° | ° | ° | |
Manager and supervisory training | ° | ° | ° | ° | ° | ° | |
Other programs and services: | ° | ° | ° | ° | ° | ° | |
Comments or suggestions for improvement: | | ||||||
Use this space to indicate any suggestions for improved productivity or customer service.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
Optional:
Name: ______________________________________________
Department: _________________________________________
THANK YOU!
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