Treating colleagues, customers and clients with civility fosters a positive atmosphere where employees thrive, productivity and collaboration flourish, and absenteeism decreases.
In fact, a respectful workplace culture is an important component of employee morale and engagement.
“The world is brimming with diverse opinions and perspectives,” said SHRM President and Chief Executive Officer Johnny C. Taylor, Jr., in a LinkedIn post. “… We won’t agree on everything. That’s why civility has never been more paramount.”
New SHRM research found 66 percent of U.S. workers experienced or witnessed incivility in the workplace over the past month, and 33 percent expect workplace conflict to increase over the next 12 months.
On March 7, SHRM announced its “1 Million Civil Conversations” initiative to foster inclusive and respectful workplace cultures that help people and business thrive.
“Civility is the universal language,” Taylor said, “that bridges gaps, heals divides, and fosters a culture of respect and cooperation.”
The following SHRM24 concurrent sessions and other offerings feature speakers sharing insights on how your organization can be a catalyst for civility. All times are Central time.
Sunday, June 23
Conflict De-Escalation and Resolution for the HR Professional
8 a.m.-noon, preconference workshop (additional fee and registration required)
Presenters: Robert Bogue, president, and Terri Bogue, COO, Thor Projects
Monday, June 24
Control Conflict! Collaborate More. Counter Less
7:30 a.m.-8:30 a.m.
Presenter: Tracy Stock, founder and owner, Achieve Positive Outcomes
How Core Values Drive Change in Toxic Workplaces
11 a.m.-noon
Presenter: Catherine Mattice, SHRM-SCP, founder and CEO, Civility Partners
The New Golden Rule: Relationship Management Techniques That Work
11 a.m.-noon
Presenter: Brad Karsh, founder and CEO, JB Training Solutions
Tuesday, June 25
Creating a Culture of Psychological Safety: Making It Safe to Speak Up
11 a.m.-noon
Presenter: Shari Harley, founder and president, Candid Culture
You Make Me Soooo Mad!! Emotional Intelligence for Real People!
2 p.m.-3 p.m.
Presenter: Julie D. Burch, professional speaker and author
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