Download:
Rules
Obtain agreement from all parties that they will:
- Work to resolve the conflict.
- Treat each other with respect.
- Be clear and truthful about what is really bothering them and what they want to change.
- Listen to other participants and make an effort to understand the views of others.
- Be willing to take responsibility for their behavior.
- Be willing to compromise.
Steps
- Arrange for all parties to confront the problem.
- Select a time as soon as all parties have cooled down.
- Meet at a place that is neutral for all parties.
- Have all participants describe the conflict in clear terms and describe behaviors, feelings and desired changes.
- Direct participants to use I, not you, and to focus on specific behaviors and problems, not on people.
- Ask participants to restate what the others have said.
- Summarize the conflict based on what you have heard and obtain agreement from participants.
- Start brainstorming to find solutions.
- Ask each participant to offer a solution.
- List all of the options presented (either verbally or on flip chart).
- Discuss all of the options in a positive manner.
- Rule out any options that participants agree are unworkable.
- Summarize all possible options for a solution.
- Assign further analysis of each option to a participant.
- Obtain agreement from all parties on next steps.
- Close meeting by having participants shake hands, apologize and thank each other for working to resolve the conflict.
Advertisement
An organization run by AI is not a futuristic concept. Such technology is already a part of many workplaces and will continue to shape the labor market and HR. Here's how employers and employees can successfully manage generative AI and other AI-powered systems.
Advertisement