10 Steps to Resolving Conflict

When conflicts stem from deeply rooted disagreements, it is essential to have a well-defined action plan to restore civility and respect. Here are 10 action steps to effectively manage conflict in the workplace: 

1. Schedule a Meeting: Address the problem in person, ideally in a neutral location, to facilitate open communication. 
2. Set Ground Rules: Encourage all parties to engage with respect and empathy, emphasizing the importance of listening to understand one another’s perspectives. 
3. Describe the Conflict: Have each participant articulate the conflict and their desired outcomes using “I” statements to promote ownership of the conversation, focusing on specific behaviors rather than personal attacks. 
4. Restate for Understanding: Encourage participants to restate what others have said to ensure clarity and demonstrate active listening. 
5. Summarize the Conflict: As a facilitator, summarize the issues at hand and seek agreement from all participants on this understanding. 
6. Brainstorm Solutions: Foster a collaborative atmosphere to discuss possible solutions positively. 
7. Rule Out Unworkable Options: Eliminate any solutions that participants agree cannot be implemented. 
8. Summarize Possible Options: Clearly outline all feasible solutions identified during the discussion. 
9. Agree on Next Steps: Ensure that all parties are on the same page regarding the agreed-upon next steps to resolve the conflict. 
10. Close on a Positive Note: End the meeting by encouraging participants to shake hands, apologize, and thank each other for their efforts in resolving the conflict. 

By following these steps, HR professionals can effectively manage conflicts and promote civility amid division, fostering a healthier workplace for everyone.