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Job Summary:
The Flight Attendant is responsible for ensuring the safety, security, and comfort of airline passengers. The Flight Attendant provides customer service while creating a welcoming environment for passengers before, during, and at the conclusion of each flight.
Supervisory Responsibilities:
- None.
Duties/Responsibilities:
- Participates in pre-flight briefings to discuss flight details, weather, and service plans.
- Performs pre-flight safety checks.
- Prepares aircraft between flights, ensuring cabin areas meet cleanliness standards.
- Ensures food, beverages, and other supplies are on board and sufficiently stocked.
- Greets passengers, assists with prompt location of seat assignments, and ensures all carry-on luggage and personal items are properly stowed in overhead or under-seat storage.
- Provides instruction on safety/emergency procedures; demonstrates the proper use of seat belts, oxygen masks, and flotation devices.
- Delivers in-flight food and beverage services, collecting payment as required.
- Answers passenger questions about flight information (time, service, aircraft details, weather, delays, etc.)
- Responds to any in-flight emergencies by providing necessary assistance to passengers including administering emergency first aid and completing reports on any injuries or incidents.
- Assists passengers with safe and efficient exit of the aircraft.
- Prepares flight reports.
- Maintains current awareness and knowledge of established airline safety and security guidelines.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent customer service and verbal communication skills.
- Ability to present a calm demeanor and to give clear instructions particularly during emergency situations.
- Ability to manage unruly or disruptive passengers.
- Knowledge of applicable airline safety and security guidelines and regulations.
Education and Experience:
- Must be 21 years of age.
- High school diploma or equivalent required; fluency in multiple languages highly preferred.
- At least two years of experience in a related customer service or hospitality role required.
- Training in First Aid and CPR required.
- Background check and security clearance may be required.
Physical Requirements:
- Prolonged periods of standing and moving through an aircraft cabin, which may include in-flight turbulence.
- Must be able to lift 25 pounds, with occasional need to lift up to 50 pounds.
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