Job Summary:

The Flight Attendant is responsible for ensuring the safety, security, and comfort of airline passengers. The Flight Attendant provides customer service while creating a welcoming environment for passengers before, during, and at the conclusion of each flight.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Participates in pre-flight briefings to discuss flight details, weather, and service plans.
• Performs pre-flight safety checks.
• Prepares aircraft between flights, ensuring cabin areas meet cleanliness standards.
• Ensures food, beverages, and other supplies are on board and sufficiently stocked.
• Greets passengers, assists with prompt location of seat assignments, and ensures all carry-on luggage and personal items are properly stowed in overhead or under-seat storage.
• Provides instruction on safety/emergency procedures; demonstrates the proper use of seat belts, oxygen masks, and flotation devices.
• Delivers in-flight food and beverage services, collecting payment as required.
• Answers passenger questions about flight information (time, service, aircraft details, weather, delays, etc.)
• Responds to any in-flight emergencies by providing necessary assistance to passengers including administering emergency first aid and completing reports on any injuries or incidents.
• Assists passengers with safe and efficient exit of the aircraft.
• Prepares flight reports.
• Maintains current awareness and knowledge of established airline safety and security guidelines.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent customer service and verbal communication skills.
• Ability to present a calm demeanor and to give clear instructions particularly during emergency situations.
• Ability to manage unruly or disruptive passengers.
• Knowledge of applicable airline safety and security guidelines and regulations.

Education and Experience:

• Must be 21 years of age.
• High school diploma or equivalent required; fluency in multiple languages highly preferred.
• At least two years of experience in a related customer service or hospitality role required.
• Training in First Aid and CPR required.
• Background check and security clearance may be required.

Physical Requirements:

• Prolonged periods of standing and moving through an aircraft cabin, which may include in-flight turbulence.
• Must be able to lift 25 pounds, with occasional need to lift up to 50 pounds.