Optimize Testing Experience

SHRM and Prometric strive to make your testing experience as stress-free as possible. We hope that by learning about what to expect in advance of your test, you’ll feel more prepared going into it.

 Testing at a Prometric Test Center

  • When you enter the test center, you will be greeted by a friendly Prometric Test Center Administrator (TCA).
  • The TCA will ask for a valid form of identification (ID) that is acceptable to both the exam sponsor organization (SHRM) and the country in which your exam is being delivered.  For specific ID requirements, refer to the SHRM Certification Handbook
  • The TCA will ask you to sign a logbook and may also provide you with any materials required for your test, such as scrap paper and a pencil or a dry erase board and pen.
  • The TCA will then assign you a locker and provide you with a locker key. All of your personal belongings need to be placed in your temporary locker during your time in the test center. You will be permitted to keep your ID and locker key with you.
  • You will be asked to turn your pockets inside out to ensure that they have been emptied of all personal belongings and scanned with a metal detector wand prior to entering the test room.

  • At this point, all of the standard rules and regulations that apply to Prometric test centers, as well as any that apply specifically to your exam, will be explained to you. *Applies to Remote Proctored Exams

  • Your TCA will then guide you to your testing seat and instructed to begin your SHRM-CP or SHRM-SCP exam. 

  • NOTE: We have enhanced the exam layout to improve navigation throughout the exam. We recommend you become familiar with the new layout prior to your exam date. A tutorial is now available to preview the navigation functions including the highlight feature, the strike out feature, the calculator and marking questions for review. Click here to access the tutorial. * Applies to Remote Proctored Exams

  • If you have any questions or concerns, raise your hand and your TCA will assist you. *Applies to Remote Proctored Exams

 Testing via Remote Proctoring

TESTING PREPARATION:

Get to know the remote testing platform.

To determine if remote proctoring will work for you do the following today:

Step 1: Run a System Readiness Check

Step 2: Download and Install the ProProctor Application.

  • Ensure the testing location you have chosen meets the following environmental requirements:

- Your selected testing location must be indoors (walled), well lit, with a closed door and free from background noise and disruptions.

- The entrance to the room must be in full view of the camera.

- No third party may be present in the room or enter the room for the duration of the exam. If this occurs, your exam will be terminated, and your results invalidated.

- Your workstation and surrounding area (including the walls) must be free of materials (i.e., pictures, office supplies, electronic devices, etc.). 

  • NOTE: If you find your system is not compatible and/or you are unable to comply with the environmental requirements or other remote proctoring guidelines outlined in the ProProctor User Guide, you must choose a Prometric test center as your testing option instead.

TESTING DAY

Learn what to expect on exam day.

  • Before your exam can be launched  you must complete an easy self-service check in process that includes capturing an image of your face and your photo ID and completing a candidate preparedness checklist. 

- NOTE: a valid form of identification (ID) that is acceptable to both the exam sponsor organization (SHRM) and the country in which your exam is being delivered is required.  For specific ID requirements, refer to the SHRM Certification Handbook

  • When the check in process is complete, you will be greeted by a friendly Prometric Readiness Agent who will guide you through three security checks that involve the confirmation of your personal information via a video chat;  a 360-degree environmental check using your webcam, and a person check where the agent will ask you to stand up so they can complete the required personal scans.  When this is complete you will be ready to begin your online proctored exam. The proctor will launch your exam.
  • While taking the exam, you will be observed by a Prometric Proctor. He/she will monitor you throughout the testing process and will be available to aid at any point during your exam. Using a LIVE PROCTOR feature, you will be able to speak with or send messages to your Proctor when you need help.

*See additional Remote Proctor Rules under Testing at a Prometric Test Center


REMOTE PROCTORING FAQS


For questions or technical support, please contact shrmcertification@shrm.org