Optimize Testing Experience

SHRM and Prometric strive to make your testing experience as stress-free as possible. We hope that by learning about what to expect in advance of your test, you’ll feel more prepared going into it.

 1  When you enter the test center, you will be greeted by a friendly Prometric Test Center Administrator, or TCA.
 2  You must present a valid form of identification (ID) that is acceptable to both the testing sponsor organization (SHRM) and the country in which the exam is being delivered. For specific ID requirements, please refer to the SHRM Certification Handbook. The TCA will also ask you to sign a log book.
 3  The TCA may also provide you with any materials required for your test, such as scrap paper and a pencil or a dry erase board and pen. Next, the TCA will assign you a locker and provide you with a locker key. All of your personal belongings need to be placed in your temporary locker during your time in the test center. You will be permitted to keep your ID and your locker key with you at all times.
 4  The TCA will then ask you to turn your pockets completely inside out to ensure that they have been emptied of all personal belongings. As a final step in this process, you will be scanned with a metal detector wand prior to entering the test room.
 5  At this point, all of the standard rules and regulations that apply to Prometric test centers, as well as any that apply specifically to your test, will be explained to you.
 6  Your TCA will guide you to your testing seat.
 7  You will be instructed to begin your SHRM-CP or SHRM-SCP exam. We have enhanced the exam layout to improve navigation throughout the exam. We recommend you become familiar with the new layout prior to your exam date. A tutorial is now available to preview the navigation functions including the highlight feature, the strike out feature, the calculator and marking questions for review. Click here to access the tutorial. 
 8  If you have any questions or concerns, raise your hand and your TCA will assist you.

For questions or technical support, please contact shrmcertification@shrm.org or 800.283.7476, option #3 or +1.703.548.3440, option #3.