Job Summary:

The Billing Supervisor will lead and manage a team of billing specialists who are responsible for sending invoices to clients and collecting payments.

Supervisory Responsibilities:

• Interviews prospective employees and chooses the best applicant based on skills, knowledge, and abilities required for the job.
• Trains and oversees employees involved in billing functions.
• Directs assigned tasks and provides assistance as needed.
• Assists with performance evaluations.

Duties/Responsibilities:

• Oversees the preparation of statements and bills.
• Maintains and/or ensures maintenance of client records related to invoicing and bill payment.
• Reviews work of billing staff to ensure accuracy, resolving inconsistencies as needed.
• Creates and provides a prioritized list of clients to be invoiced to team members.
• Locates, or assists in location of, hard-to-reach clients.
• Drafts and distributes weekly reports of invoicing and billing metrics.
• Advises staff on proper, legal parameters for collections practices; ensures that all billing actions comply with company, local, state, and federal guidelines.
• Provides customer support to customers with disputes or inquiries concerning invoices or billing process.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Basic understanding of collection practices and laws.
• Excellent interpersonal and supervisory skills.
• Ability to act with discretion, tact, and professionalism in all situations.
• Ability to maintain records and produce reports.
• Extreme attention to detail.

Education and Experience:

• High school diploma or equivalent required; Associates degree highly preferred.
• At least five years of related experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.