Job Summary:

The Telemarketing Manager will lead and oversee the Telemarketing division in the selling of products to a list of qualified prospects.

Supervisory Responsibilities:

• Hires and trains telemarketers.
• Oversees the daily workflow and scheduling of telemarketing staff.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

• Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team.
• Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
• Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
• Prepares and presents weekly and monthly sales reports to Director of Marketing and Sales.
• Resolves customer complaints and grievances.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent sales and customer service skills.
• Excellent interpersonal and negotiation skills.
• Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.

Education and Experience:

• High school diploma or equivalent required.
• At least three years of successful telemarketing experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.