Job Summary:

The Business Analyst will facilitate assigned projects by serving as a liaison between users and developers, setting and communicating goals, and evaluating and refining results.

Supervisory Responsibilities:

• With the Project Manager, exercises joint authority and responsibility for the work and schedules of consultants.
• Creates, develops, provides, or coordinates system training, materials, and other educational tools.

Duties/Responsibilities:

• Collaborates with business staff to thoroughly understand the needs to be supported by the information systems and technology.
• Determines how changes to the project will affect the business and systems.
• Provides recommendations regarding the evolution of the system.
• Responds to inquiries and provides advice to the client regarding current and potential system inputs, processes, and outputs.
• Negotiates plans and timeframes, ensuring that clients understand the anticipated result.
• Develops and communicates detailed specifications for implementation.
• Produces reports, timelines, and graphics to communicate expectations and progress to management, customers, investors, and other relevant parties.
• Maintains and ensures proper documentation and coordinates or performs testing of system modifications.
• Collaborates with the Project Manager to ensure the needs of the client have been met.
• Researches and analyzes the nature, effect, and results of system difficulties.
• Satisfies data sampling, project analysis, testing verification, and other user requests from existing client databases.
• Acts as liaison with Information Technology and/or outside vendors to support relevant systems.
• Maintains current understanding of industry standards, trends, and best practices through industry and other professional networks.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Extremely proficient in Microsoft Office Suite or related software program.
• Extremely organized with great attention to detail.
• Excellent management skills with the ability to lead, facilitate, motivate, and organize.
• Ability to adapt to change.
• Excellent customer service skills.
• Ability to learn quickly and to creatively solve new problems.
• Ability to negotiate and settle differences quickly and peacefully.
• Ability to act as a team player.

Education and Experience:

• Bachelors degree in Information Technology, Business, or related field required.
• At least five to seven years of related experience.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.