Job Summary:

The Head Teller will manage deposits, withdrawals, and other financial interactions while providing excellent customer service for commercial and savings accounts. The Head Teller will also manage other tellers in the office, ensuring smooth and orderly operation of teller lines and related functions.

Supervisory Responsibilities:

• Supervises and manages other bank tellers as assigned.
• Maintains sufficient, skilled bank staff by scheduling appropriate employees and providing ongoing training and cross-training opportunities.
• Collaborates with Office Manager to conduct performance evaluations that are timely and constructive.
• Reports bank drawer shortages and other discrepancies, ensuring that all differences are managed according to bank policies and practices.

Duties/Responsibilities:

• Conducts various banking transactions including cashing checks and accepting deposits.
• Issues bank and personal money orders, travelers checks, E bonds, and correspondent drafts.
• Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds.
• Records transactions into banking system, producing computer-generated receipts.
• Maintains proper currencies and coins in bank drawers.
• Balances all monies in cash drawers at the end of each shift.
• Calculates daily transactions using appropriate technology, which may include computers or adding machines.
• Demonstrates a helpful and friendly attitude.
• Identifies and capitalizes on opportunities to sell or promote new bank services.
• Maintains the teller area to ensure the safety of all negotiables and confidential records.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal communication skills.
• Thorough understanding of customer service.
• Ability to remain friendly.
• Excellent managerial skills.
• Above average knowledge of fundamental mathematics.
• Ability to be trustworthy and act with integrity.
• Ability to remain calm and to minimize panic in the event of a robbery.

Education and Experience:

• High school diploma or equivalent required.
• Previous experience working directly with the public is preferred.
• Two years experience as a bank teller.
• Must be able to complete 12 to 18 months of on-the-job training.

Physical Requirements:

• Must be able to lift up to 15 pounds at times.
• May need to stand for long periods of time.