Job Summary:

The Bank Branch Receptionist will facilitate positive contact and communications between customers and bank staff and perform administrative duties for the branch.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Greets and welcomes customers and potential customers and directs them to the appropriate bank staff.
• Notifies appropriate staff when a visitor with an appointment arrives.
• Oversees and maintains waiting area, keeping it stocked with brochures, deposit slips, and withdrawal forms.
• Answers customer questions and provides general information on banking services and policies.
• Answers incoming phone calls, transfers calls, and takes messages when necessary.
• Follows up on minor customer issues.
• Processes and distributes incoming mail; prepares outgoing mail for pickup.
• Performs clerical and administrative services for branch staff as needed.
• Performs other related duties as assigned by management.

Required Skills/Abilities:

• Excellent communication and interpersonal skills.
• Ability to promote a positive image of the bank.
• Ability to type at least 50 words per minute.
• Proficient with Microsoft Office Suite or similar software.
• Ability to maintain professionalism and tact in stressful situations.

Education and Experience:

• High school diploma or equivalent required.
• One year of clerical experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.