The meteoric rise of GenAI has created a vast need for reskilling across job roles and industries that has challenged HR and learning leaders to respond with agile training strategies that can keep pace with the rapidly evolving technology.
Many organizations have moved from merely dabbling in tools such as OpenAI’s ChatGPT, Google’s Bard and Microsoft Bing Chat to widespread workplace adoption. GenAI tools are being used in technical roles such as software development but also in jobs within HR, marketing and customer service departments. In response, organizations have had to teach employees not only how to master quickly changing GenAI applications, but also how to use the technology responsibly and ethically.
Large swaths of the workforce stand to be impacted by GenAI—incrementally at first, but in wholesale fashion soon after. The reality is that many workers have yet to receive any substantive training in how the technology works, how it will change the way they perform their jobs and how to mitigate the still-significant risks of its use in the workplace.
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