Incivility levels in the U.S. are high enough that workplaces should take action to bring them under control, according to SHRM’s Q1 2024 Civility Index score. On average, U.S. workers scored 42.3 out of 100 on the Civility Index when asked about the incivility they experienced or witnessed over the past month across all contexts. This equates to U.S. workers experiencing or witnessing an average of over 171 million acts or instances of incivility in their everyday lives over the past month.
This level of incivility isn’t just a societal problem. A score of 42.3 places U.S. civility levels in the third of SHRM’s five civility zones, a status associated with significantly worse work-related outcomes than Zone 1. Zone 3 is consistent with workers being less likely to feel included in their workplace, more likely to describe their organization’s culture as poor, and more likely to say they are likely to leave their jobs in the next 12 months, among other effects. Unless HR departments take action, incivility will continue to weigh on the U.S. workforce.
View SHRM’s full Civility Index graphic and learn more about civility in the workplace.
An organization run by AI is not a futuristic concept. Such technology is already a part of many workplaces and will continue to shape the labor market and HR. Here's how employers and employees can successfully manage generative AI and other AI-powered systems.
Related Content
HR must always include human intelligence and oversight of AI in decision-making in hiring and firing, a legal expert said at SHRM24. She added that HR can ensure compliance by meeting the strictest AI standards, which will be in Colorado’s upcoming AI law.
The proliferation of artificial intelligence in the workplace, and the ensuing expected increase in productivity and efficiency, could help usher in the four-day workweek, some experts predict.
Learn how Marsh McLennan successfully boosts staff well-being with digital tools, improving productivity and work satisfaction for more than 20,000 employees.