Member Spotlight: Jeff Luttrell, SPHR

Recruiting Manager, Global Talent Acquisition and Staffing Xerox Business Services LLC

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0914cover.jpgJeff Luttrell fell into HR by accident. He was a journalism major whose first post-college position was with a publisher of campus telephone directories. But his favorite part was hiring the 500-plus interns each year to assist with production and customer service. A friend suggested he apply for a staffing manager position with a call center. When he landed the job, he knew he had found his niche. Luttrell is past president of the Raleigh-Wake Human Resource Management Association, a Society for Human Resource Management (SHRM) chapter in North Carolina, and he won the 2013 District Director of the Year Award for the Southeast Region. He is director-elect for the North Carolina SHRM State Council.

What is your approach to recruiting?

Recruiting is all about the basics. We have many new tools, but the thing that works best is still what we used to do 20 years ago: build great relationships with people in the community, secure referrals and build trust with your candidates. You are only as good as your reputation, so if you are known as an effective and trustworthy recruiter, you will be successful.

What interests do you have outside of work?

I am a CrossFit coach and co-owner of CrossFit Surmount in Apex, N.C. I also like to run and bike. I believe there are things that I can take from CrossFit and apply to my professional life. For example, CrossFit is defined as constantly varied, functional movements, performed at high intensity. That is what we as HR professionals need to do every day: master the basics, perform these tasks consistently and then, well, turn it up a notch.

What advice would you give those entering HR?

Be flexible. Things may come up that are not part of your plan, so you will need to adjust and adapt to a variety of people and situations. It may be a skill you can add to your toolbox and use later in life. It may make you realize you have a new passion. Love what you do! It makes life a tremendous amount of fun!

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