Payments & Refunds

How do I pay for the exam by check/ACH/wire transfer?

When you get to the payment screen in your exam application, click on "Pay by Check/ACH." A form will popup that can be printed out. You may also go to the "My Resources" tab, then "My Orders tab and print a copy of your order. If this does not work, please contact us so we may e-mail you a copy. Please ensure your popup blocker is turned off.

Please include a copy of your order when mailing your check. If a copy of your order is not included it will significantly delay the processing of your exam application.

How do I get an invoice for my exam application?

When you get to the payment screen in your exam application click on "Pay by Check/ACH." A form will popup that can be printed out. You may also go to the "My Resources" tab, then "My Orders" tab and print a copy of your order. If this does not work, please contact us so we may send you a copy.  Please ensure your pop-up blocker is turned off.

How can I transfer my exam to the next window?

Should you determine, no later than five business days prior to your scheduled exam appointment, that you are unable to test, you may request to be transferred to the next testing window (one time) for a fee of $100. You must first cancel your exam appointment with Prometric before requesting to be transferred (to cancel appointment, see below FAQ). Access your portal and request an exam transfer. If you did not schedule an exam appointment, you may request an exam transfer up until the last day of the testing window. A transfer request may be made one time per exam application.

If you are unable to test during the transferred exam window, all fees will be forfeited, except in the case of a medical or personal emergency. Supporting documentation must be provided.

Because the Spanish exam is only offered during the Winter testing window each year, a candidate who is unable to test during that time frame must transfer to the next Winter window in order to be able to take the exam in Spanish. If a candidate decides to take the exam in English during the Spring testing window, he or she would be able to do so.

What do I need to do to cancel my exam?

To cancel an exam appointment, visit prometric.com/shrm or call Prometric, SHRM’s test delivery vendor at 888.736.0134. International candidates, refer to the Certification Handbook and see Appendix C: Regional Testing Contact Centers for the correct phone number. To cancel an exam appointment based on a request for testing accommodations, call 800.967.1139.

If a candidate cancels less than 30 days but no later than five days prior to an exam appointment a $50 cancellation fee will be charged by Prometric.

A candidate who cancels an exam appointment less than five days before the scheduled appointment may forfeit all exam fees. A candidate who does not reschedule or cancel an exam appointment will be considered a “no-show” and will forfeit all exam fees.

What is the refund policy?

Refunds are provided to exam candidates as follows:

  • Candidates who withdraw from the exam on or before the Late Application Deadline date will receive a full refund of their exam fees, minus the nonrefundable application processing fee or late fee (if applicable).
  • Candidates who determine, no later than five business days prior to their scheduled exam appointment, that they are unable to test may request to be transferred to the next testing window (one time) for a fee of $100.
  • Candidates who cannot take the exam because of medical or personal emergencies within five days prior to a scheduled exam appointment may submit a request for a partial refund of exam fees, no later than 30 days after closure of the exam window, to be reviewed on a case-by-case basis.

In order for SHRM to process the appropriate refund based on our policy, the Cancellation/Refund Form must be submitted.

What if I have an emergency and need to cancel?

For purposes of the SHRM certification program, medical or personal emergencies are defined as unplanned events affecting the candidate or immediate family member(s) (spouse, child or parent), which arise within five days of the scheduled exam appointment and prevent the candidate from taking the exam, or from rescheduling or cancelling an exam appointment.

An event that can be anticipated is not considered a medical or personal emergency. A candidate’s inability to take the exam due to work commitments or insufficient or inappropriate preparation is not considered a personal emergency.

Candidates with medical or personal emergencies within five days prior to a scheduled exam appointment may request a partial refund of 50% of the exam fee. A refund request must be submitted to SHRM via e-mail to certificationpayment@shrm.org no later than 30 days after closure of the exam window, and must include supporting documentation as to the nature of the medical or personal emergency. Requests will be reviewed on a case-by-case basis.

In order for SHRM to process the appropriate refund based on our policy, the Cancellation/Refund Form. must be submitted.

I applied for the exam as a nonmember, but I am a member.  How do I get the member pricing?

In order to receive member pricing, a candidate must be a member at the time of application. If you were a member at the time of application, but are not seeing the member pricing, please contact us so we may adjust your account to reflect your SHRM membership. You will then be able to reapply to receive the member pricing.

How do I receive a receipt for my exam application?

When you submit payment, you will receive a receipt via e-mail. If you need another copy of your receipt, you can log into your certification portal click on "My Resources" then “My Order” to obtain a copy of your receipt. If for some reason this does not work you may contact us and we will e-mail you a copy.