This impartial guide will assist you in the decision-making process of choosing a Workforce Management System. It offers advice and tips before you buy so that you can be 100% confident that you have made the right decision for your organization.

It is not a buyer’s guide; it won’t tell you which system is best. But it will tell you what to look out for, both in the product itself and in a supplier and by using it you should be able to avoid some of the common pitfalls and increase your chances of making a sound investment decision.

In this guide you will gain advice and tips about:

(1) Best practices when purchasing a system

(2) What to expect from the product & supplier

(3) Questions to ask potential suppliers

(4) Common pitfalls and how to avoid them