Employers can choose only one applicant to fill a job, but many are taking steps to ensure that the contenders who didn't get hired feel good about the process and the company.
"We're not talking about making everybody happy," but about making sure companies do a good job of setting expectations, communicating with applicants and treating them fairly, said Kevin Grossman, president of the San Francisco-based nonprofit Talent Board, which promotes positive candidate experience.
Treating applicants well is the right thing to do. Offended candidates who make a fuss can affect a business's reputation, its ability to attract talent and even its bottom line. Alienating applicants can mean "potentially millions of dollars a year in lost revenue," Grossman said, while engaging with them positively can boost business.
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Make Your Job Candidates Happier
SHRM | Jan 2019
Improving Candidate Experience Is Top Recruiting Goal for 2019
SHRM | Apr 2019
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Why The Candidate Experience Matters To An Organization (And How To Improve Yours)
Forbes | Apr 2019
How Chatbots Improved Yodel's Candidate Experience
Personnel Today | Apr 2019
Four Ways to Improve the Candidate Experience
SHRM | Apr 2018
Candidate Experience: It Includes Job Interviews
HR Bartender | May 2018
What's Your Game Plan?
Improving Your Candidate Experience: Generating a Game Plan
SHRM Member2Member Solutions | May 2018
Candidate Experience: The Importance of Developing a Strategy
HR Bartender | Oct 2018
Getting Feedback
Feedback to and from Candidates Will Improve Your Hiring Process
SHRM | Jan 2018
Candidate Experience Audits Are Core to Recruiting
SHRM | May2017
Multimedia
E-book: Creating the Candidate Experience
Roth Staffing | 2019
E-book: The Candidate Experience Playbook
ICIMS | 2017
Video: What We Can Learn about Candidate Experience from Amazon, Delta, and Apple
Bython Media | Apr 2018
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Employee Experience: The Newest HR Mandate
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