How Baystate Health Is Building a People-First Culture

Presenters: Derek Irvine, Workhuman; Patricia Samra and Jennifer Faulkner, Baystate Health  

Original program date: December 9, 2020 (available for on-demand viewing through March 2021)

Program length: 60 minutes

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You can’t deliver an exceptional customer experience without first taking care of your employees. That idea rings truer than ever in a year that’s been defined by uncertainty and fiscal restraint. Employee experience has risen to the top as a key differentiator for organizations to weather the storm.

One such organization focusing on employee experience is Baystate Health, a not-for-profit integrated health system that is nationally recognized for nursing care and numerous medical specialties, and also ranks among the best employers in Massachusetts. 

In this program, Baystate Health’s Patricia Samra, vice president of human resources operations and total rewards, and Jennifer Faulkner, vice president for team member experience will speak with Workhuman’s Derek Irvine to share how Baystate Health is focusing on physical and psychological safety, leveraging its Celebrates! recognition program during COVID-19 and is also taking innovative approaches to grow employee diversity and prosperity. 

In this program, you'll learn:

  • Why modernizing recognition is key to jumpstarting a people-first culture
  • How Baystate Health channels the emotional impacts of recognition to achieve a seven times lower turnover rate among nurses
  • The innovative approaches that Baystate Health is taking to deliver on its DEI and talent goals
About the Presenters: Derek Irvine is Workhuman's senior vice president of client strategy and consulting. In this role, he helps clients leverage proven recognition strategies and best practices to elevate employee engagement, increase retention and improve bottom line results. Irvine oversaw the company’s global marketing and rewards functions from 2000 to 2010, growing Workhuman from a start-up to the leading organization it is today. Irvine is one of the world’s foremost experts on employee recognition and engagement and continuous performance management, helping business leaders set a higher vision and ambition for their company culture. His viewpoints and writings are also regularly featured across major HR publications including HR Zone, Workspan, HR Magazine, HR Executive and Workforce Management.

Patricia Samra, RN, is Baystate Health’s vice president of human resources operations and total rewards. Her responsibilities include the design of innovative compensation, employee benefit plans, workforce planning, and strategies to address a myriad of issues which are prevalent in today’s marketplace. Samra has over 30 years of experience in a combination of nursing leadership and practice, human resource consulting and healthcare administrative leadership. She is a board member for MassHire Hampden County Workforce, the Organization of Nurse Leaders and a committee member for Massachusetts Healthcare Collaborative. 

Jennifer Faulkner, MSHC, is Baystate Health’s vice president for team member experience. As part of HR, she oversees engagement strategy and culture transformation, diversity and inclusion and talent management. With more than 20 years of experience working in and leading others in complex healthcare organizations, Faulkner has championed the adoption of digital platforms that amplify organizations' ability to share gratitude, collaborate and communicate. She has been spotlighted in Jason Lauritsen’s book, Unlocking High Performance, and Making Work Human by Eric Mosely and Derek Irvine. Faulkner has also spoken about engagement, recognition, and culture in national and regional forums. 
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SHRM CertificationRecertification Credit

SHRM Certification has approved this webcast for 1 PDC toward SHRM-CP and SHRM-SCP recertification. A program code will be provided at the end of the webcast. The program also meets recertification credit standards set by the HR Certification Institute and other HR certifying bodies, but candidates must manually enter their activity into their records.

Webcast Sponsor

This webcast is sponsored by Workhuman

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