How Baystate Health Is Building a People-First Culture

Presenters: Derek Irvine, Workhuman; Patricia Samra and Christine Klucznik, Baystate Health  

View live: December 9, 2020, 2 p.m. ET / 11 a.m. PT (available for on-demand viewing through March 2021)

Program length: 60 minutes

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You can’t deliver an exceptional customer experience without first taking care of your employees. That idea rings truer than ever in a year that’s been defined by uncertainty and fiscal restraint. Employee experience has risen to the top as a key differentiator for organizations to weather the storm.

One such organization focusing on employee experience is Baystate Health, a not-for-profit integrated health system that is nationally recognized for nursing care and numerous medical specialties, and also ranks among the best employers in Massachusetts. 

In this program, Baystate Health’s Patricia Samra, vice president of human resources operations and total rewards, and chief nursing officer Christine Klucznik will speak with Workhuman’s Derek Irvine to share how Baystate Health is focusing on physical and psychological safety, leveraging its Celebrates! recognition program during COVID-19 and is also taking innovative approaches to grow employee diversity and prosperity. 

In this program, you'll learn:

  • Why modernizing recognition is key to jumpstarting a people-first culture
  • How Baystate Health channels the emotional impacts of recognition to achieve a seven times lower turnover rate among nurses
  • The innovative approaches that Baystate Health is taking to deliver on its DEI and talent goals
About the Presenters: Derek Irvine is Workhuman's senior vice president of client strategy and consulting. In this role, he helps clients leverage proven recognition strategies and best practices to elevate employee engagement, increase retention and improve bottom line results. Irvine oversaw the company’s global marketing and rewards functions from 2000 to 2010, growing Workhuman from a start-up to the leading organization it is today. Irvine is one of the world’s foremost experts on employee recognition and engagement and continuous performance management, helping business leaders set a higher vision and ambition for their company culture. His viewpoints and writings are also regularly featured across major HR publications including HR Zone, Workspan, HR Magazine, HR Executive and Workforce Management.

Patricia Samra, RN, is Baystate Health’s vice president of human resources operations and total rewards.

Christine Klucznik, DNP, RN, is a seasoned nursing executive with 40 years of nursing experience, with 35 of those years in leadership capacities in a variety of roles. She is currently the chief nursing office and vice president of Patient Care Services at Baystate Medical Center in Springfield, Massachusetts. Klucznik is a member of many professional organizations including the American Organization of Nurse Leaders. She served as the president of the Organization of Nurse Leaders of Massachusetts and Rhode Island from 2013-2014. She also serves as adjunct faculty at the UMass Graduate School of Nursing.


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SHRM CertificationRecertification Credit

SHRM Certification has approved this webcast for 1 PDC toward SHRM-CP and SHRM-SCP recertification. A program code will be provided at the end of the webcast. The program also meets recertification credit standards set by the HR Certification Institute and other HR certifying bodies, but candidates must manually enter their activity into their records.

Webcast Sponsor

This webcast is sponsored by Workhuman


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