Invisible Ink: The Psychological Contract and the Employee Experience

Presenter: Julie Develin, Ultimate Kronos Group

View live: April 5, 2021, 2 p.m. ET / 11 a.m. PT (available for on-demand viewing through July 2021)

Program length: 60 minutes

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Within the words “written” in invisible ink are important agreements between the employer and the employee that shape the relationship, thus affecting employee experience, productivity, satisfaction and several other important metrics. 

If you work in HR - or if you manage people - you’ve entered a contract that is in effect from day one of the employment association. This contract is not written, and it cannot be seen, signed or notarized. 

This program will discuss the concept of the psychological contract at work and explore the (often forgotten and misunderstood) exchange relationship that has a myriad of impacts from both the employee and employer viewpoints. 

Armed with different insights into the “whys” of employee behavior and reactions, you’ll leave this session with an action plan to assist managers in building awareness and you’ll become familiar with the effect the psychological contract has on the workplace and the people in it.

Learning outcomes for the session include:

  • Understand the psychological contract from the employer and employee perspective
  • Recognize the impacts of psychological contract breaches from the employer and employee perspective
  • Identify the importance of setting clear expectations and goals for employees, and how to communicate those expectations effectively
  • Discover ways to repair broken employer and employee exchange relationships
  • Leverage technology to ensure employee expectations are in line with current trends and expectations

Speaking on this webcast About the Presenter: Julie Develin, SHRM-SCPMSRHRD, is a senior partner with UKG's HCM advisory group and an expert on employee relations, workplace flexibility, and workforce development. With more than 17 years of experience as an HR practitioner focused on improving workplace culture and enhancing the employee experience, Develin helps organizations implement strategic employee technology and workplace initiatives to enhance productivity, improve communication and increase satisfaction across the workforce. She also serves as an adjunct professor in the human resources management and human services management programs at McDaniel College. 

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certifyRecertification Credit

SHRM Certification has approved this webcast for 1 PDC toward SHRM-CP and SHRM-SCP recertification. A program code will be provided at the end of the webcast. The program also meets recertification credit standards set by the HR Certification Institute and other HR certifying bodies, but candidates must manually enter their activity into their records.

Webcast Sponsor

This webcast is sponsored by Ultimate Kronos Group



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