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HR Knowledge Center Services



 Express Requests

The Express Request feature is a self-service online benefit that allows SHRM members to find information on a wide variety of HR topics around-the-clock. Topics are organized under Hot Topics, State Law Developments, and Seasonal.


 By Phone


Our staff of experienced, certified HR professionals are ready to respond to your HR-related questions via phone or voicemail Monday through Friday from 8:30am to 8:00pm ET. Members may leave a voice mail message between the hours of 1 and 2pm, ET, daily. Messages will be responded to promptly.

Contact us at 1-800-283-SHRM – select option 5.
You must have your SHRM member ID readily available, as you will be prompted to enter it by the phone system.

LiveCHAT is available from 3:00pm to 5:00pm ET Monday through Friday.




Our email form will be available from 8pm ET to 8:30am ET Monday through Friday, and all day on weekends and holidays.




 About the Knowledge Center Service


Members may receive up to 15 Knowledge Advisor contacts per 12-month membership period.

NOTE: Express Requests do not count towards this maximum. Members have unlimited access to Express Requests.

Depending on the volume and complexity of member requests, a full response to your question may take more than 1-2 business days. Please plan ahead when possible and if your need is urgent, contact us by phone at 800-283-7476 Option 5.

If you send an e-mail request and do not receive an automatic e-mail response acknowledging your request, please check to see if your spam blocker is activated.

If you have received a response to your request and need further clarification on the issue, we ask that you contact the HR Knowledge Advisor who responded to your original request for follow-up.

SHRM memberships are individual memberships and cannot be shared. We may only speak with or send information to the person holding the SHRM membership.

DISCLAIMER:SHRM's HR Knowledge Advisors are not attorneys and they cannot provide legal advice. While they can generally discuss employment laws and regulations, they cannot and will not advise callers on application of the law to the caller's particular facts. They provide general information which is not a substitute for legal advice.

Due to federal regulations, HR Knowledge Advisors are not able to provide services to members from foreign countries with which the U.S. has trade sanctions in place. These countries include Cuba, Iran, Sudan, Syria and the Crimea region of Ukraine.


 Self-Service Options


Express Requests

The Knowledge Center has compiled resources on frequently-asked HR topics. Each ER includes links to the most relevant items on the topic.
vailable topics


Brief answers to frequently-asked questions are available in the Q&A section.


 Featured Video


 Knowledge Advisor Video Series



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