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March 2010


COVER STORY
Unemployment First Hand
HR professionals haven’t been immune to job losses.
By Susan J. Wells

STAFFING MANAGEMENT
The Ins and Outs of Customer Contact Centers
Weigh the people factors in decisions to outsource call centers.
By Adrienne Fox

BENEFITS SPECIAL REPORT

Big Picture on Drug Benefits
You need to know more than just the costs of drugs in your employees’ health plan.
By Joanne Sammer

Taking Time Off to the Bank
A paid-time-off bank could streamline your employee leave practices.
By Martha Frase

Prescribing Wellness
Employers are becoming more active in encouraging employees to take part in wellness programs, but there are limits to what they can do.
By Stephenie Overman

AGENDA: EMPLOYEE RELATIONS
Second Jobs: Blessing or Curse?
Consider the value of employee moonlighting on a case-by-case basis.
By Eric Krell

AGENDA: RELOCATION
Happy Returns
Successful repatriation of expatriate employees requires effective management of key aspects of the process.
By Alice Andors

ADVICE AND ANALYSIS

SOLUTIONS
Bankruptcy, Internet applicants, visa sponsorship

HR TECHNOLOGY
Training Games
Online simulations provide employees with interactive tools to role-play workplace scenarios, practice job skills and enhance learning.
By Dave Zielinski

LEGAL TRENDS
A Greener Wage
Many legal barriers to paperless pay have fallen away, allowing organizations to save money and time while reducing their carbon footprints.
By Cathy S. Beyda

MANAGEMENT TOOLS
Five Concepts New Managers Often Forget
New managers, like new parents, have first-time jitters and must remember the basics.
By Katharine Giacalone

NEWS YOU CAN USE

EXECUTIVE BRIEFING
Employee participation in internal investigation brings retaliation protection; high court’s decision in First Amendment case could affect HR; more.

COURT REPORT
Safety threat validates medical examination demand; class action alleging meal period violations advances; more.

 

WHAT’S NEW
HR management systems; performance management; rewards and incentives; more. 

PERSPECTIVES

FROM THE CEO
HR’s New Role: Knowing What’s Next
By Laurence G. O’Neil

FUTURE FOCUS
What the Numbers Will Reveal
The 2010 census results will be useful for HR strategists who dig into the data.
By Jennifer Schramm

BOOKS IN BRIEF
Books in Brief is online. See this month’s issue at www.shrm.org/hrmagazine for summaries of Get Rid of the Performance Review, the SHRM Staffing Strategically series, Organizational Intelligence and HR Leadership.

ONLINE HIGHLIGHTS
Online interviews, fairness as strategy, performance management for consultants, more.



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