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Performance Consulting: A Practical Guide for HR and Learning Professionals, second edition

    
 

Performance Consulting: A Practical Guide for HR and Learning Professionals, second edition
By Dana Gaines Robinson and James C. Robinson

2008, 268 pages, Paperback
ISBN: 978-1-57675-435-1
SHRMStore Item #: 61.13504

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The first edition of Performance Consulting introduced a concept that has become a cornerstone of the human resource, learning and organizational development fields: Training and HR solutions do not work in a vacuum but must be tied to an organization's business goals. Performance consultants are not biased toward any specific type of solution but rather partner with their clients to determine what combination of solutions will best provide systemic, sustainable performance improvement in line with an organization's needs.

In this thoroughly updated edition, Dana and James Robinson provide a more robust conceptual framework and improved tools and techniques. They help readers master both the science (the analytical and assessment techniques) and the art (the consultative and partnering practices) of performance consulting.

For the science, dozens of new tools, templates, and techniques are included.

Regarding the art, the authors describe the concepts and practices of ACT -- building access, credibility, and trust with business managers.

In addition, two new chapters have been added: one focusing on how to proactively identify performance consulting opportunities and the other providing answers to the questions the authors have been most frequently asked in the years since the first edition was published.

Co-published with Berrett-Koehler Publishers.

Read an Excerpt.

 

 Praise for the Book

 

"The Robinsons have transformed our company's HR team through the introduction of the tools and approaches they've pioneered, which are included in this book. These tools have been a real 'game-changer' for us!" -- Jim Smalley, Ed.D., SPHR, Vice President, Leadership Development, AIG Retirement Services

"This book will never be placed on your bookshelf -- you will use it over and over again! It is the 'must have' resource for learning, human resources, and OD professionals who are serious about dramatically impacting human performance and business results." -- Jean Larkin, Vice President, Global Talent Management, Trane

"This is the newest edition of a classic work. This book is a must for everyone who is serious about improving human performance!" -- William J. Rothwell, Professor of Human Resource Development, Penn State University, University Park; President, Rothwell & Associates, Inc.; and coauthor of Human Resource Transformation

"The Robinsons have set the new gold standard for strengthening business and organizational capability. Performance Consulting is a treasure trove of practical frameworks, concepts and tools." -- Ed Betof, Ed.D., Vice President, Talent Management and Chief Learning Officer, Becton, Dickinson & Company and Senior Fellow, University of Pennsylvania

"The Robinsons have gone from good to great in this revision of their book, Performance Consulting. It's a must for anyone wanting to know about performance consulting or to put the concepts into action." -- William C. Byham, Ph.D., Chairman and CEO, Development Dimensions International, Inc.

 

 About the Authors

 
Dana Gaines Robinson is founder and president, and James C. Robinson is chairman, of Partners in Change Inc. They co-authored Strategic Business Partner and Training for Impact; co-edited Moving from Training to Performance; and, with Ken Blanchard, co-authored Zap the Gaps! They are the recipients of the Distinguished Contribution to Workplace Learning and Performance Award from the American Society for Training & Development and the Thought Leadership Award from the Instructional Systems Association. The first edition of Performance Consulting won the Book of the Year Award from the Society for Human Resource Management.
 

 Table of Contents

 

Preface

Introduction: What Is Performance Consulting, and Why Do It?

PART ONE: THE MENTAL MODEL FOR PERFORMANCE CONSULTING

Chapter 1. The Need Hierarchy

Chapter 2. The GAPS! Logic

PART TWO: THE SCIENCE OF PERFORMANCE CONSULTING

Chapter 3. Identifying Business and Performance SHOULDs

Chapter 4. Identifying the "IS" for Business and Performance

Chapter 5. Identifying Causes and Solutions

Chapter 6. Contracting with Clients

PART THREE: THE ART OF PERFORMANCE CONSULTING

Chapter 7. Building Partnerships with Clients

Chapter 8. Reactive Entry: Reframing Requests for Solutions

Chapter 9. Proactively Identifying Performance Consulting Opportunities

Chapter 10. Q&A with the Authors

Closing Thoughts