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Managing Diversity: A Complete Desk Reference & Planning Guide, third edition

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Managing Diversity: A Complete Desk Reference & Planning Guide, third edition
By Lee Gardenswartz and Anita Rowe

2010, 520 pages, Paperback with CD-ROM
ISBN: 978-1-586-44156-2
SHRMStore Item #: 61.12505

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Knowing that diversity brings benefits and advantages does not necessarily mean organizations are embracing the changes. The rich mix does not always lead to harmony. The blend of cultures, genders, lifestyles, and values often becomes a source of misunderstanding and conflict. Many enlightened leaders and managers, from CEOs in the executive suite to supervisors on the shop floor, want to create an environment where differences are valued and where people who look, talk, and think differently can work productively together. However, most managers' do not have the knowledge or experience to orchestrate such harmonious change. Like explorers in a new land, they are entering uncharted areas. Old methods fall short, and new ones are just in the beginning of the development process. Existing mind?sets are limiting, yet new paradigms have not come into focus. Long-held assumptions are no longer in sync with today's reality, and new truths are yet to be determined.

The task is daunting, the challenge is formidable, and the stakes are enormous.

Managing Diversity: A Complete Desk Reference & Planning Guide is designed for those who are engaged in this task and who are creating humane, prosperous, positive, and productive organizations across the United States and around the world.

This book can be useful in a number of ways. It gives both a macro and a micro view of diversity. Which view you choose to focus on at any given time depends upon the objectives and needs of your organization. While the book is written from a U.S. American diversity perspective, it also has a global reach and framework. Readers are encouraged to adapt any tool in the book to their global or virtual team's reality or circumstance.

Section I is intended for practitioners who are dealing with the nitty-gritty issues that emerge when people from different places, backgrounds, ages, and religions come together in the workplace. This section is full of ready-to-use tools that can be used as is or adapted by managers and trainers for use with individuals, workgroups, or training session participants. In addition to hands-on materials, you will also find suggestions for dealing with specific diversity-related problems you may be encountering, such as when to use an interpreter, how to solve culture-related conflicts, or what techniques to use in implementing effective performance reviews amidst group members with different cultural practices and values.

Section II provides the macro view for change agents and those in charge of strategic planning. The information in this section can help you modify existing organizational systems to remove the barriers that prevent your organization from capitalizing on diversity.

Section III offers information that clarifies the difference between managing diversity and previous anti-discriminatory policies.

Managing Diversity (now in its third edition) provides hands-on activities for any member of the organization accountable to the CEO, a board of directors, or manager who wants to have a better team or task force. It gives guidelines for implementing diversity initiatives from a strategic perspective, including a range of suggestions about measurement and evaluation. It is essentially a one-stop shop diversity primer full of information, context, examples, user-friendly tools, provocative questions for your organization, and a lot of practicality. It has been reinvigorated to suit our fast-paced technological world full of global teams. Opportunities for adaptation abound.

While the book aims to fill many functions, the book's most unique and valuable contribution is the plethora of tools and activities it offers managers, trainers, coordinators, consultants, and facilitators. The inventories and worksheets are relevant, easily reproducible, and ready to use. They provoke rich conversations and provide methods for dealing with significant and sometimes tough issues. Each activity comes complete with objectives, a description of the activity, processing questions, and notes about special caveats or considerations. The training materials, audits, instruments, questionnaires, and tools are user-friendly and provide variety in purpose and complexity. All will enable individuals and workgroups first to look inside themselves, then to look outside the personal domain to the organizational arena, and, finally, to move beyond insight and awareness toward change.


 Praise for the Book


"Managing Diversity is my 'go to' resource for inclusion work. From understanding the role diversity plays in a global business context to providing practical tools to measure diversity initiatives, Managing Diversity is a reference book every diversity practitioner should have." -- Joy Errico, Director, Diversity and Inclusion, Staples, Inc.

" 'Complete' is a very accurate description for this reference guide. While the guide is filled with activity after activity, it also offers a wealth of material that is useful to all skill and knowledge levels. Whether you are designing your first diversity workshop, planning a major diversity initiative, conducting team building, providing individual diversity coaching, or simply wanting to refresh your skill and knowledge, this guide offers something for everyone. From the detailed 'Table of Contents' to the useful 'Appendix' and all pages in between, you know immediately that this guide was designed by two people who do the work. With the addition of the CD-ROM, great design is now just a keystroke away ? what a bonus! This guide is a staple on my book shelf and I have turned to it again and again for data collection, design ideas, and reference materials. Highly recommended!!!" -- Joy Hawkins, Principal Consultant, Joy Hawkins & Associates

"I can pick up the Managing Diversity Desk Reference and immediately generate ideas and find potential exercises to address a variety of complex inter-cultural situations. The adaptability of the exercises and tools on the CD-ROM make it possible to craft a customized intervention where the participants see the relevancy to their work. The book is one stop shopping for success!" -- Jayna Johnson, Facilitation and Instructional Design, International Humanitarian Organisation

"This is an excellent, useful and very 'user-friendly' reference -- the best in the field as far as I am concerned." -- Baraz Samiian, Ed.D., Organization Effectiveness Consultant, B. Samiian Associates

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 About the Authors

Lee Gardenswartz, Ph.D., and Anita Rowe, Ph.D., are partners in the management consulting firm of Gardenswartz & Rowe in Los Angeles, California. They are also the authors of Diverse Teams at Work: Capitalizing on the Power of Diversity and Global Diversity Desk Reference: Managing an International Workforce.

 Table of Contents



Chapter 1. Making This Book Work for You

Chapter 2. Diversity Then and Now: Changes and Trends

Chapter 3. Diversity: What It Is in a Complex World

Chapter 4. Dealing with Diversity in a Global Context

Chapter 5. Increasing Cultural Competence

Chapter 6. Learning the Cultural Etiquette of Communication

Chapter 7. Managing Stereotypes and Prejudice in the Workplace

Chapter 8. Building Multicultural Work Teams

Chapter 9. Performance Evaluation in a Diverse Organization


Chapter 10. Creating an Inclusive Culture That Leverages the Strength and Power of Diversity

Chapter 11. Diversity and Inclusion as an Organization Development Intervention: Culture Change That Works

Chapter 12. Conducting a Diversity Audit: Taking an Organizational Snapshot

Chapter 13. Recruiting and Hiring a Diverse Workforce

Chapter 14. Promoting, Coaching, and Career Development To Engage the Talent of Everyone

Chapter 15. Evaluation and Measurement: Tracking the Effects of Diversity Initiatives


Chapter 16. Corporate Social Responsibility, Sustainability, and Diversity: A Strategic Partnership

Chapter 17. Diversity and Inclusion Means More Than Equal Employment Opportunity

Chapter 18. Making Diversity Work: Summing It Up

Appendix: Diversity Resources


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