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Essential Guide to Workplace Investigations


The Essential Guide to Workplace Investigations: How to Handle Employee Complaints & Problems, 3rd edition

By Lisa Guerin
2013, 470 pages, Paperback
ISBN: 978-1-41331-890-6
SHRMStore Item #: 61.15005-3

Buy now at the SHRMStore

Workplace complaints carry serious legal and financial risks to a company, so it’s essential to act fast when you receive an employee complaint. But an ineffective or poorly handled investigation can land your company in even more trouble.

The Essential Guide to Workplace Investigations shows you how to legally and successfully investigate and resolve any type of complaint or problem. It covers common workplace issues such as harassment, discrimination, workplace violence, drug and alcohol use, and employee theft.

This bestselling book guides you through the 10 steps of an effective investigation:
* deciding whether to investigate
* taking immediate action, if necessary
* choosing an investigator
* planning the investigation
* interviewing
* gathering evidence
* evaluating the evidence
* taking action
* documenting the investigation
* following up

What’s new in the third edition:
* Additional information on investigating if a government agency (such as the EEOC) is also involved
* Investigation confidentiality in light of the EEOC and NLRB opinions
* Privacy issues relating to electronic evidence if your company allows employees to use their own digital devices (BYOD)
* Information on Supreme Court discrimination and retaliation cases
* Update on EEOC regulations on disparate impact and “reasonable factor other than age” (RFOA) defense in age discrimination cases
* Update on Dodd-Frank and SEC bounty program
* Update on medical marijuana laws
* All state charts have been updated
* And more!

You can download all the forms you need, including sample policies, checklists, sample documentation and resources, as well as audio interviews and scenarios (instructions are inside the book).

This book is copublished with Nolo.


Part I: Investigation Basics
Chapter 1. Workplace Investigations
Chapter 2. Getting Started
Chapter 3. Gather Information
Chapter 4. Make and Document Your Decision
Part II: Investigating Common Workplace Problems
Chapter 5. Investigating Discrimination
Chapter 6. Investigating Harassment
Chapter 7. Investigating Workplace Theft
Chapter 8. Investigating Threats and Violence
Chapter 9. Investigating Drug and Alcohol Use


Lisa Guerin is an attorney and editor at Nolo specializing in employment law. She is the author or co-author of several books, including The Essential Guide to Federal Employment Laws and Create Your Own Employee Handbook.


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