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Employee Surveys That Work: Improving Design, Use, and Organizational Impact

    
 

Employee Surveys That Work: Improving Design, Use, and Organizational Impact


By Alec Levenson
2014, 136 pages, Paperback
ISBN: 978-1-626561199
SHRMStore Item #: 61.13512

Buy now at the SHRMStore

Poorly designed employee surveys frustrate participants, analysts, and executives and can end up doing more harm than good. Employee Surveys That Work offers sensible, practical ways to make them more useful and accurate and counters a number of unhelpful but common practices. The author provides specific advice for ensuring that the purpose and desired outcomes of surveys are clear, the questions are designed to provide the most relevant and accurate data, and the results are actionable. He also looks at a variety of specific issues, such as the best benchmarking practices, the linking of survey data with performance data, the best ways to measure employee engagement, the pros and cons of respondent anonymity, and much more.

The intended audience includes individuals who are responsible for designing and implementing employee surveys and those who use them, including HR leaders and practitioners, organizational development practitioners, and organizational leaders who oversee or use survey results.


TABLE OF CONTENTS

Part I: Strategy, Goals and Objectives
Chapter 1. Goals: Define a Clear Survey Purpose
Chapter 2. Objectives: The Pros and Cons of Focusing on Employee Engagement
Chapter 3. Methods: Match the Measurement to the Processes, Roles, and Teams
Part II: Design and Delivery
Chapter 4. Good Survey Practices: Don’t Reinvent the Wheel
Chapter 5. Anonymity vs. Insights: Confidentiality and Organizational Data Matching
Part III: Analysis, Interpretation, and Action Taking
Chapter 6. KISS: The Power and Pitfalls of Simplicity
Chapter 7. The Big Picture: What, How, Why, and Who of Statistical Modeling
Chapter 8. Reaching Conclusions: Benchmarking and Statistical vs. Meaningful Differences
Chapter 9. Moving Forward: Reporting and Taking Action

ABOUT THE AUTHOR

Alec Levenson, Ph.D., is senior research scientist at the Center for Effective Organizations, Marshall School of Business, University of Southern California. His research and consulting work with companies optimizes job and organization performance and HR systems through the application of organization design, job design, human capital analytics, and strategic talent management. Levenson has trained HR professionals in a broad range of Fortune 500 and Global 500 companies, including American Express, Boeing, Cisco Systems, Nestle, PepsiCo, PricewaterhouseCoopers, and Royal Bank of Canada
 

 Praise For The Book

 
"Alec Levenson cuts through survey hype with practical insights and advice for making the most from employee surveys and managing rather simply measuring employee engagement."
--Per Scott, Vice President, Human Resources, Royal Bank of Canada

"Before your organization embarks on another employee survey, read Dr. Levenson's book. Your results will be more accurate and actionable."
--Kara Schillaci, Director, Organizational Management and Development, PepsiCo

"A must-read for those looking for actionable insight, not simply lots of data."
--Dianne Reece, Region Manager, Organizational Development and Training, FMC Technologies

"From survey design to actionable analysis, this is exactly the resource I would recommend to anyone launching an employee measurement strategy."
--Caroline Leach, VP, Communications, DIRECTV - See more at: http://edit.shrm.org/Publications/Books/Pages/Employee-Surveys-That-Work.aspx#sthash.md4say9m.
"Alec Levenson cuts through survey hype with practical insights and advice for making the most from employee surveys and managing rather simply measuring employee engagement."
--Per Scott, Vice President, Human Resources, Royal Bank of Canada

"Before your organization embarks on another employee survey, read Dr. Levenson's book. Your results will be more accurate and actionable."
--Kara Schillaci, Director, Organizational Management and Development, PepsiCo

"A must-read for those looking for actionable insight, not simply lots of data."
--Dianne Reece, Region Manager, Organizational Development and Training, FMC Technologies

"From survey design to actionable analysis, this is exactly the resource I would recommend to anyone launching an employee measurement strategy."
--Caroline Leach, VP, Communications, DIRECTV - See more at: http://edit.shrm.org/Publications/Books/Pages/Employee-Surveys-That-Work.aspx#sthash.5QCJbnFK.dpuf
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"Alec Levenson cuts through survey hype with practical insights and advice for making the most from employee surveys and managing rather simply measuring employee engagement."
--Per Scott, Vice President, Human Resources, Royal Bank of Canada

"Before your organization embarks on another employee survey, read Dr. Levenson's book. Your results will be more accurate and actionable."
--Kara Schillaci, Director, Organizational Management and Development, PepsiCo

"A must-read for those looking for actionable insight, not simply lots of data."
--Dianne Reece, Region Manager, Organizational Development and Training, FMC Technologies

"From survey design to actionable analysis, this is exactly the resource I would recommend to anyone launching an employee measurement strategy."
--Caroline Leach, VP, Communications, DIRECTV