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Outsourcing Human Resources Functions: How, Why, When, and When Not to Contract for HR Services, 2d ed.

By Mary F. Cook and Scott B. Gildner

2006, 236 pages, Paperback with CD-ROM

ISBN: 978-1-58644-068-8

SHRMStore Item #: 61.15002 

Order from the SHRMStore or call (800) 444-5006

THE QUESTION IS NO LONGER IF YOUR ORGANIZATION will consider outsourcing but when. If senior management has assigned you the job of developing an outsourcing plan in the United States, this book could help you:

  • identify functional candidates for outsourcing;
  • draw up a request for proposal (RFP) and a request for information (RFI);
  • assess the proposals and bidders;
  • contract for services; and
  • expand vendor management expertise.

A CD-ROM containing additional resources not covered in the book, including the following information:

  • Glossary of Human Resource and Outsourcing Terms
  • Sample Request for Information (RIF)
  • Sample Overview to a Request for Proposals (RFP)
  • Sample Administrative Services Agreement
  • Sample Consulting Services Agreement
  • and much, much more!

Read an Excerpt.


 Praise for the Book


"Drawing on extensive experience and the ability to simplify complex issues, the authors offer sound, practical advice for using outsourcing to become more strategic, acquire technology and expertise, enhance services, and be more cost effective."--Tom Burt, VP and Director, HR Administration, JC Penney Company, Inc.

"Must reading for anyone in the HR profession who wants to know how to evaluate, implement, or manage outsourcing relationships."--Dennis Wootan, Director, Benefits Administration and Services, Northrop Grumman Corporation

 Table of Contents



Identifying Critical Outsourcing Issues, Making the Decision, and Establishing a Plan

Defining Your Requirements, Selecting a Provider, and Communicating the Decision

Outsourcing Specific Functions and Processes

Managing Human Resources Outsourcing

Considering Global Issues

Hiring an Outsourcing Consultant and Monitoring Services and Trends




 About the Authors


Mary F. Cook is the founding partner of Mary Cook & Associates, a human resources consulting firm based in Scottsdale, Arizona. She has written more than a dozen books on the subject of human resources management. 

Scott B. Gildner is a Partner & Managing Director of HR Advisory Services at TPI. His clients benefit from the unique blend of experiences and working knowledge he acquired as one of the founders of a large integrated benefits outsourcing organization. Before his tenure in outsourcing, Gildner spent 10 years as an actuary and senior consultant for an international benefits consulting firm where he specialized in benefits design and the development of benefits administration software. Gildner is a frequent speaker on the outsourcing conference circuit and a significant contributor to the outsourcing business press.