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Manager of Choice: 5 Competencies for Cultivating Top Talent


By Nancy S. Ahlrichs



2003, 232 pages, Hardcover

ISBN: 978-0-89106-180-9

SHRMStore Item #: 61.13502

Order from the SHRMStore or call (800) 444-5006

Today when employees leave a job, they're often quitting their manager rather than their position or organization. Employees have more job choices than ever, and a supervisor's ability to manage human capital is a powerful influence on their decision to stay or leave. In this eye-opening book, Nancy S. Ahlrichs explains how employees have become job "buyers," with employers as the job "sellers." Talented people, she says, want more from their jobs than just a paycheck and if they don't find what they want in one job, they will move on to something else. They are "consumers of the work experience."

Manager of Choice describes five critical competencies of human capital management: talent scouting, relationship building, trust building, skill building, and brand building. With worksheets, resource lists, and compelling case studies, Ahlrichs shows managers how to adapt to the changing needs of the contemporary American workforce.

Co-published by SHRM and Davies-Black Publishing.

Read an Excerpt. 


 Praise for the Book


"Ahlrich's insights are exactly what you need to become a manager of choice -- the number one thing you can do to improve morale, productivity, and retention."--Bruce Tulgan, founder, Rainmaker Thinking, Inc., and author of Winning the Talent Wars and Managing Generation X

"A refreshingly genuine guide filled with contemporary examples and bottom-line outcomes. This book will play an important role in the development of current and future leaders."--Scott Cawood, Ph.D., SPHR, Vice President, Great Place to Work Institute

"At Southwest Airlines we lived the principle outlined in this book. By practicing relationship management, Southwest has been noted as a Best Place to Work, Most Admired, Employer of Choice. This is the real deal!"--Rita Bailey, CEO, QVF Consultants and former director, Southwest Airlines University for People

"One of the best books I have ever read for training and development managers. I honestly got a useful idea from every page."--Sid Tuchman, President, Tuchman Training Systems

"A practical guide that will introduce you to fresh, contemporary strategies. A 'must share' with your colleagues as you'll collectively reap the rewards of Ahlrich's wisdom."--Tom Boehner, Vice President, Human Capital, Tucker Rocky Distributing

"An indispensable guide to mastering the art and science of workplace leadership. Clearly demonstrates that creative, responsive managers are the key to corporate profitability."--Jerome O. Pitt, CEO, The Mediation Center Inc. and Smart Resolution Services, Inc.


 Table of Contents




Part One: The New Management Reality

Chapter 1. The Business Case for Becoming a Manager of Choice

Chapter 2. Managing with Whatever It Takes (WIT)

Chapter 3. Organizational Culture: How We Do Things Around Here

Chapter 4. Management Metrics: That Matter

Part Two: Developing the Five Competencies of Managers of Choice

Chapter 5. Talent Scouter

Chapter 6. Relationship Builder

Chapter 7. Trust Builder

Chapter 8. Skill Builder

Chapter 9. Brand Builder

Conclusion: Making MOC Status a Reality





 About the Author

Nancy S. Ahlrichs, SPHR, is president of EOC Strategies, LLC, a human resources consulting firm focused on increasing client profitability and customer satisfaction through employer of choice strategies and branding. She is also the author of Competing for Talent and Igniting Gen B & Gen V.