Tina Sung, CAE, Director The Partnership for Public Service is a nonprofit, nonpartisan organization that works to revitalize our federal government by inspiring a new generation to serve and by transforming the way government works. (Online at http://ourpublicservice.org/OPS/about/bios/sung_tina.shtml).Tina Sung brings to the Partnership years of multi-sector executive leadership experience and a track record of innovation and accomplishment in every phase of her professional career. Prior to joining the Partnership, Tina founded and served as President of Synergy Works LLC, which provides strategy and performance improvement consulting services to the federal government, state and local governments, NGOs, and Fortune 500 companies. She also founded a second company, Experience Matters: the Executive Transition Experts, helping senior executives facing reorganization, a new job, or retirement to make a smooth transition to the next stage of their lives.She is the immediate past President and CEO of the American Society for Training and Development (ASTD), the world’s leading association of professionals specializing in workplace learning and performance.Her government experience includes key senior executive service (SES) positions in the Social Security Administration and the Department of Health and Human Services.A turning point in her career was when she was called upon to become a co-creator of the Federal Quality Institute, a driving force for bringing quality principles to government during the Reagan/Bush administrations. She was then appointed to be Executive Director of the Federal Quality Consulting Group in the Department of the Treasury, a unique fee-for-service leadership and management consulting service for top federal executives. In 1999, Fast Company magazine and the Innovation Network conferred the “George Land World Class Innovator Award” on the Group for its entrepreneurial approaches to serving government leaders. In addition, Tina served six years as an advisor to the Office of the Vice President’s National Performance Review and the National Partnership for Reinventing Government during the Clinton administration. She was Staff Director of the Federal Advisory Committee on Excellence in Customer Satisfaction and oversaw the breakthrough introduction of the American Customer Satisfaction Index (ACSI) in the federal government, whose results have been reported annually in the Wall Street Journal for the past ten years. Tina has also served as a Senior Examiner on the Malcolm Baldrige National Quality Award Board of Examiners, and is a Certified Association Executive (CAE designation). In addition, she is now a (National Academy of Public Administration (NAPA) Fellow. Tina graduated cum laude from Princeton University. She later completed Harvard’s John F. Kennedy School of Government Program for Senior Managers and the Federal Executive Institute’s Leadership and Management Program. She was also a participant in the prestigious President’s Executive Exchange Program sponsored by the White House.