Technical Problems with SHRM's Web Site
Q. Do I have to log into SHRM.org to make changes to my email contact information?
Yes. You must be logged onto SHRM.org website to make changes to your contact details in your profile.
Q. Can I update my email contact information online?
Yes. You may update your email address at any time by visiting www.shrm.org/memberrecord. Log into the site using your SHRM ID number and your last name, then click on the "Contact Info" link in the grey navigation bar. Click on "Edit" next to your current email address and save.
Q. How can I reach a live person to update my email address and phone number?
To reach a live person contact the SHRM Member Care team via phone +1-800-283-7476, Option #3 (US only), +1-703-548-3440 (Int'l), Monday thru Friday 8 am to 8 pm EST.
Q. I am no longer a SHRM member but I still receive SHRM emails, and would like to unsubscribe. How do I do that?
You can unsubscribe from all SHRM email in one of two ways:
a) At the bottom of one of the emails received from SHRM, click on the 'Unsubscribe' link. This will direct you to your Subscription Management page. At the bottom of that page, select the "Please completely remove <your email> from all SHRM email lists and send no further emails"
b) Or you can send your unsubscribe request to shrm@shrm.org.
Q. I am not receiving SHRM emails and I'd like to continue receiving them. What do I need to do?
Confirm that the shrm.org domain is white-listed within your organization's email system by contacting your IT department. If you need additional assistance with your e-mail subscriptions, please send your question or request to shrm@shrm.org.
Q. Can I update my personal information on-line?
Yes. You may update your address, demographic information and communications preferences at anytime on-line. Click on the My Profile link in the Membership box on the left side of the SHRM.org home page. You must log onto shrm.org using your SHRM ID number and your last name.
Q. How can I reach a live person to update my address and phone number?
To reach a live person contact the SHRM Member Care team via phone +1-800-283-7476 (US only), +1-703-548-3440 (Int'l), Monday thru Friday 8 am to 8 pm EST.
Q. Do I have to log into SHRM.org to make changes to my profile information?
Yes. You must be logged onto SHRM.org website to make changes to information in your profile.
Q. If I am no longer a SHRM member will I be able to update my contact information on-line?
Yes. You must use your SHRM ID along with your last name to log onto SHRM.org and make changes to information contained in your profile. However, if you are not a current SHRM member you will not have full access to the SHRM.org website.
Q. Where can I get information about:
HR Jobs?
SHRM’s HR Jobs Center online (jobs.shrm.org) is available for HR job seekers and those looking to fill HR positions. If you have questions about our HR Jobs service or experience difficulties using the system, you can contact the HR Jobs staff directly at:
Toll-Free: 800-283-7476, press 1, then x5499
Phone: 703-548-3440
Email: hrjobs@shrm.org
eLearning?
SHRM’s eLearning system (www.elearning.shrm.org) provides professional development courses, compliance training, and credits toward recertification. If you have questions about our eLearning offerings or experience difficulties utilizing the system, you can contact the eLearning team directly at:
Phone: 703-535-6420
Email: (elearning@shrm.org)
HR Certification/Recertification?
The HR Certification Institute (www.hrci.org) offers professional certifications for HR professionals, including the PHR, SPHR, GPHR, PHR-CA and SPHR-CA. For information about certifications, recertifications, or the Institute you can contact them directly at
HR Certification Institute.
1800 Duke Street
Alexandria, Virginia, USA 22314
Phone: +1-866-898-4724 (US Toll Free) +1-703-535-6000 (International)
Fax +1-703-535-6474
Website: www.hrci.org
Certification Learning Systems?
SHRM’s Certification preparation tool, the SHRM Learning System, is the #1 rated tool for preparing for the certification programs offered by the HR Certification Institute. If you have questions about your SHRM learning System program or its online component learnhrm.com, please contact our system delivery partner Holmes Corporation at customerservice@holmescorp.com.