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FAQs 

[ About the SHRM Testing Center]   [ Assessment Workspace]   [ Purchasing Tests]   [ Taking Tests]   [ Reviewing Reports]   [ Confidentiality and Security] [ Support]

About the SHRM Testing Center

Assessment Workspace

Purchasing Tests

Taking Tests

Reviewing Reports

Confidentiality and Security

Support

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About the SHRM Testing Center

Q: What is the SHRM Testing Center?
A:
The SHRM Testing Center is an Internet-based "e-testing" system for the distribution, analysis and administration of professional assessments, tests and other miscellaneous forms and surveys.

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Q: Who should use the SHRM Testing Center?
A: The SHRM Testing Center is designed for HR professionals who are involved in the administration of tests and assessments for selection and development of potential and existing employees.

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Q: How do I register to use the SHRM Testing Center?
A: Visit this link which will walk you through the process. You should receive confirmation and your login details within 24 hours.

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Q: How do I determine my user level?
A: User Levels are determined by several factors (i.e., education, certification, and experience). For more details on these qualification levels, click here.

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Q: Why does the SHRM Testing Center require information on completed education level?
A: Because some of the products the SHRM Testing Center offers are "controlled" professional instruments and have certain user qualification levels, you will be asked to provide information about your education and professional background. The type and amount of information you will be asked to provide depends on the types of tests you wish to utilize. This individual information is used for this purpose and this purpose only. (Please see our Privacy Policy for details).

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Q: How does the SHRM Testing Center determine which tests to offer on its site?
A:
The SHRM Testing Center selects tests based upon several quality assurance criteria:
  • Documentation of test development
  • Empirical data supporting their validity and reliability
  • Utilization of items that are appropriate and relevant for their intended use (criterion relevance)
  • Consistency with EEOC and ADA guidelines
  • Offered by a reputable test developer

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Q: What if I don't see the tests my company currently uses?
A: There is a very high probability that a test similar to the test your company is using (or perhaps even a better test) is available through the SHRM Testing Center. You can contact our partners at pan for recommendations on similar tests or to explore having your test offered in the SHRM Testing Center catalog. pan can be reached by emailing SHRM@panpowered.com or calling 1-877-449-TEST(8378). Let them know which test you are currently utilizing that is not in the catalog and pan will research the instrument. pan can then provide background on similar alternative tests, or if the test meets its criteria, they can approach the publisher to inquire about adding their instrument(s) to the SHRM Testing Center marketplace.

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Q: System Requirements
A: The SHRM Testing Center is designed for PC-compatible machines using Internet standards to have the least client system requirements possible. Because of its interactive nature, the SHRM Testing Center requires the following:
  • Microsoft Internet Explorer version 7.0 or later or Firefox 3.0 or later
  • Active Scripting (JavaScript) enabled
  • Cookies enabled. **Note, pan uses cookies for session management only. No pan cookies will be stored on your computer. They are deleted when your pan session ends..
  • Minimum screen resolution of 1024 x 768
  • Secure Sockets Layer (SSL) encryption supported
  • Adobe Acrobat Reader installed. All test reports, manuals, and sample reports are in PDF format. If you do not have the Adobe Acrobat Reader, you can download it free here.
    Get Acrobat Reader
Additional Requirements for Taking Timed Tests **Note: Timed tests are administered with a Java applet and are not supported on Macintosh.
  • A Java Virtual Machine (JVM) must be installed. If it is not you can download it here. Once you arrive at the Sun Java Runtime Environment (JRE) download site, you’ll be asked to select your computer’s operating system, and then just follow the onscreen instructions
  • Java must be enabled. To verify that it is:
    • In Internet Explorer: In the menu, under Tools >> Internet Options, click the ‘Security’ tab and the ‘Custom Level’ button. Scroll down to the Scripting of Java Applets section and ensure that it is not set to ‘Disable’
    • In Firefox, visit this support pageand follow the instructions for your operating system
  • Screen resolution must be set to a minimum of 1024 x 768

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Q: Privacy
A: You can view our privacy policy by clicking here.

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Q: Security
A: Because we are vigilant in our protection of sensitive and confidential data, the SHRM Testing Center uses the most advanced security methods available. Below you will find more detailed information about specific security topics:

  • Unauthorized Access Access to the SHRM Testing Center is restricted to authorized users and requires an ID and a password. The registration review process is rigorous with clearly defined user authorization levels. Identity is confirmed by a legally binding agreement coupled with review of credentials and certification.
  • Data Security All SHRM Testing Center data (including Test Administrator and User personal information, test data and the text of the test reports themselves) is stored in a Microsoft SQLServer™ database. Access to this data is strictly controlled, offering state-of-the-art security. Tests are scored offline by a secure scoring server with the test results returned to the test administrator who ordered the test.
  • Personal Data and Electronic Commerce The SHRM Testing Center protects your personal data and electronic commerce transactions with the highest levels of security. Our servers use industry-standard Secure Sockets Layer (SSL) encryption, an advanced encryption technology that works with Microsoft Internet Explorer (version 7.0 and above). SSL encrypts all of your personal information including your credit card number, name, address, test answers and scores so that it cannot be intercepted as the information travels over the Internet between your browser and our site. Assessment developers, test administrators and test users can rest assured that the secure and confidential management of sensitive data is of utmost concern to us.

The SHRM Testing Center is dedicated to continuous quality review of all security methods.

The SHRM Testing Center is a partnership between the Society for Human Resource Management (SHRM) and Performance Assessment Network, Inc. (pan).

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Q: Contact Us
A: SHRM Testing Center is operated by Performance Assessment Network, Inc (pan).Our partners at pan are dedicated to providing both professional and personalized service to SHRM Testing Center users and in most cases, will provide a same-day response to client inquiries.

For sales support and general inquiries:
E-mail: SHRM@panpowered.com
Phone:  1-877-449-TEST(8378)

For technical support:
E-mail: support@panpowered.com
Phone:  1-877-449-TEST(8378), option 3

pan’s regular business hours are 8:00 a.m. - 5:30 p.m. EST, M-F
Performance Assessment Network, Inc.
11590 North Meridian Street, Suite 200
Carmel, IN 46032
Fax: (317) 814-8888

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Assessment Workspace

Q: What is the Assessment Workspace?
A: The Assessment Workspace is an interactive online area where registered test administrators can order, assign and track tests as well as review completed reports. Test administrators can review documentation, manuals and sample reports for all products that are offered by the SHRM Testing Center.

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Q: After I register, how long will it take for my Assessment Workspace to be activated?
A: Your Assessment Workspace will be activated within 24 hours.

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Purchasing Tests

Q: How do I determine which tests are appropriate for my organization?
A:
Because of the SHRM Testing Center's large roster, many of the tests available on the SHRM Testing Center are likely appropriate for your organization. For instance, The SHRM Testing Center has tests specialized for job applicant screening and selection, employee training and development and management and leadership development.

To facilitate your use of instruments on the SHRM Testing Center, we have gone to considerable lengths and worked extensively with test publishers to make test manuals and other documentation available free of charge so that you can make an informed decision about which instruments are most appropriate for your unique situation (Registered Test Administrators can access this documentation through their Assessment Workspace).

However, if you are unfamiliar with testing, pan, operating partner for the SHRM Testing Center, can assist in helping you determine the right tests for your needs. You can email pan at SHRM@panpowered.com or call 1-877-449-TEST(8378) to get connected with pan’s team.

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Q: How much do SHRM Testing Center tests cost?
A:
The costs of tests vary considerably, and are primarily determined by the complexity of the test. The SHRM Testing Center's pricing is very competitive, and the time-savings gained through email alerts, consolidated billing and reporting are significant. Pricing and quantity discounts are listed by test within your Assessment Workspace, and all SHRM members receive a 20% discount off the standard SHRM catalog pricing. There are additional value-added features available via pan’s testing software for a nominal flat fee and include automated scheduling , business process management and custom test and form building tools.

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Q: How do I purchase tests?
A: Tests are purchased within your Assessment Workspace using either a major credit card or by filling out a credit application for purchase order (PO) processing. Credit approvals for purchase order requests are usually completed within 48 hours. Once approved, you will be electronically invoiced immediately following each order.

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Q: How will I know how many tests I have ordered and what I have available to use?
A:
After tests are purchased, the ‘Status Box’ within your Assessment Workspace will reflect those tests purchased, assigned and completed.

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Taking Tests

Q: How does someone take a test?
A:
After you create a user profile record in your Assessment Workspace, you will be able to assign tests to this user who will then receive an automated email with instructions and a hyperlink to begin their assessment(s).

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Q: How long does it take a test user to complete a test?
A: The length of a test depends on the type of test being taken. The time ranges from 5 minutes to 125 minutes with the average test taking less than 30 minutes to complete. Time estimates are provided for each test available in the Product Catalog.

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Q: What should test users do if their testing session is interrupted or terminated before they finish a test?
A: The test user's answers are maintained from the point of the last answer page that was submitted. The test user should log back into the testing environment using the active URL link in the automatic notification email. They should do this as soon as possible because a test session will expire 24 hours after a test is started.

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Q: If my test user's session is expired, what happens?
A: You will be automatically notified of such an event in your Assessment Workspace. You will have the ability to "reactivate" the User ID, and the test user can then complete the test.

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Q: What happens if a test user stops entering data?
A: If no mouse clicks are detected within an hour, the session is terminated. The User ID remains active, allowing for the session to be resumed at any time before the 24 hour expiration. Previously submitted responses are maintained.

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Reviewing Reports

Q: What occurs after a test user completes a test and submits it?
A: The test user's responses are sent to the scoring server for analysis.

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Q: How fast are the test results returned to my Assessment Workspace?
A: A test is scored and the report generated within moments (usually less than 1 minute under most conditions). The report is then posted in the Test Administrator's Assessment Workspace. The report will be in PDF format. You will need Adobe Acrobat to read it. If you do not yet have Adobe Acrobat Reader installed on your machine, you can download it here.

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Q: What kind of information is returned to me after a test user completes a test?
A: Test reports vary depending on the test. Sample test reports are available in your Assessment Workspace. These reports may be downloaded to print, saved locally, sent as email attachments or accessed at any time by simply clicking the User ID in your Assessment Workspace.

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Confidentiality and Security

Q: How does the SHRM Testing Center ensure the confidentiality of my registration information?
A: Registration information is used to determine your qualifications to administer the various assessments available on the SHRM Testing Center. None of this information will be sold or redistributed, but group data may be compiled and redistributed or sold in the form of research, special industry reports and pan usage pattern studies. pan, a partner with the SHRM Testing Center, may occasionally send email to all registered test administrators with news or announcements. You can stop these emails by notifying pan. Send requests and questions to SHRM@panpowered.com.

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Q: How does the SHRM Testing Center ensure the security of the test data?
A: SHRM is very concerned about protecting all of the information on the SHRM Testing Center because of its sensitive and personal nature. We use advanced security methods that include multiple levels of password access, SSL encryption of personal data, test responses, and assessment reports, offline scoring servers and detailed behavioral analysis of the testing and security context by experts in psychometrics and Internet security. For this reason, we do not store credit card data (which is the reason why credit card numbers must be entered for each transaction, if this is your payment method). Test reports travel through encryption. We are committed to proving that our security model for professional testing surpasses that of any other testing method, including paper and pencil.

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Q: Does the SHRM Testing Center require the use of cookies?
A: The SHRM Testing Center only requires the use of cookies for session management. SHRM Testing Center cookies will be deleted at the end of your session, and will not be stored on your computer.

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Q: Can I retrieve my password if I've forgotten it?
A: In order to ensure a greater level of security, old passwords may not be retrieved. However, you may email technical support, and a random temporary password will be sent to you. You will be required to change this temporary password upon your next logon to the Assessment Workspace.

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Q: What information will you retain about me in your database?
A: Please refer to the SHRM Testing Center Privacy Policy for a detailed explanation.

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Support

Q: What level of support does the SHRM Testing Center offer?
A: Support questions should first be sent to our Testing Center partner, pan via email. You will receive a response within 24 hours. Should you not be able to resolve your support issue via email, you can leave a message on pan’s support voice mailbox and a pan representative will respond within 24 hours.

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