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 By Phone

Our staff of experienced, certified HR professionals is ready to respond to your HR-related questions Monday through Friday from 8:30 a.m. – 8:00 p.m. ET.

Contact us by phone at 1-800-283-SHRM – select option 5. You must have your SHRM member ID readily available, as you will be prompted to enter it by the phone system.

 By E-Mail

 About the Knowledge Center Service

Members may receive up to 25 contacts per 12-month membership period.

Depending on the volume and complexity of member requests, a full response to your question may take more than 1-2 business days. Please plan ahead when possible and if your need is urgent, contact us by phone at 800-283-7476 Option 5.

If you send an e-mail request and do not receive an automatic e-mail response acknowledging your request, please check to see if your spam blocker is activated.

If you have received a response to your request and need further clarification on the issue, we ask that you contact the HR Knowledge Advisor who responded to your original request for follow-up.

SHRM memberships are individual memberships and cannot be shared. We may only speak with or send information to the person holding the SHRM membership.

 Featured Video

Employees and Confidentiality

An employee has approached me with a complaint, but wants our conversation to remain confidential. What should I do?

 Knowledge Advisor Video Series

 Self-Service Options

Express Requests

The Knowledge Center has compiled resources on frequently-asked HR topics. Each ER includes links to the most relevant items on the topic.
Available topics


Brief answers to frequently-asked questions are available in the
Q&A section


SHRM's HR Knowledge Advisors are not attorneys and they cannot provide legal advice. While they can generally discuss employment laws and regulations, they cannot and will not advise callers on application of the law to the caller's particular facts. They provide general information which is not a substitute for legal advice.

Due to federal regulations, HR Knowledge Advisors are not able to provide services to members from foreign countries with which the U.S. has trade sanctions in place. These countries include Cuba, Iran, Sudan and Syria.