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March 2012 
Vol. 57     No. 3 

Features


COVER PACKAGE
Strategic Temp-tations
Get the most out of your relationships with staffing companies.
By Robert J. Grossman

The Art of Choosing a Staffing Agency
Due diligence can help you develop effective partnerships with vendors.
By Robert J. Grossman

FEATURES

FIRST-PERSON ACCOUNT
Second Chances: Employing Convicted Felons
Jobs for work-release participants help them re-enter communities, says the HR director for a group of Wisconsin hotels.
By Margaret Waldo

PROFILE
Learning to Adapt
An HR leader in Asia developed his company’s capacity to respond to a rapidly changing business environment.
Interview by Desda Moss

ORGANIZATIONAL DEVELOPMENT
Values-Driven HR
Juniper Networks executives set the stage for re-establishing values and invigorating culture.
By Bill Roberts

Q&A
Risky Business
HR and risk managers need to come together to reduce exposure to liability.
Interview by Adam Van Brimmer

BENEFITS SPECIAL REPORT

Benefits for Older Workers
With more people working past age 65, more employers are offering benefits to attract and retain older workers.
By Tamara Lytle

Here’s the Deal
For little or no cost, many companies offer employee discounts programs.
By David Tobenkin

Earn Less, Pay Less Discuss this article
Salary-based premiums help lower-wage workers afford health insurance.
By Nancy Hatch Woodward

AGENDA: EMPLOYEE ENGAGEMENT
Make Managers Responsible
At nine companies, various tools tie engagement to leadership.
By Michael A. Tucker

AGENDA: MOBILITY
Be a Global Risk Manager
As international assignments proliferate, business leaders must contend with the countless threats employees face. That’s where mobility managers come in.
By Eric Krell

ADVICE AND ANALYSIS

SOLUTIONS
Religious exception, caring for an adult child, wellness programs
By Margaret Fiester, SPHR, and Theresa Adams, PHR, GPHR

HR TECHNOLOGY
Debt Crisis
Managing and paying off technical debt can keep sludge out of your data tanks and keep your HR systems running smoothly.
By Bill Roberts

LEGAL TRENDS
Elephant in the Living Room
Dealing with an employee’s alcohol abuse can be challenging.
By Jonathan Segal

MANAGEMENT TOOLS
From Terrible to Transformational
Not sure if you need to improve your skills as a boss? Recognize the signs.
By Sam Standard, Ph.D.

NEWS YOU CAN USE

HR NEWS
Ethical lapses predicted to surge; returning vets may get more leave; more.

EXECUTIVE BRIEFING
Reducing child labor; the veracity of text messages.

COURT REPORT
Perjury in deposition justified dismissal of Title VII claims; more education and experience do not always mean superior qualifications; more.

WHAT’S NEW
Compensation and benefits; employee engagement; staffing; training and development; more.

PERSPECTIVES

FROM THE CEO
Thought Leadership Defines SHRM
By Henry G. Jackson

FUTURE FOCUS
Tomorrow’s Workforce
Discouraged by the job market, young women are boosting their prospects through education.
By Jennifer Schramm

BOOKS IN BRIEF
Summaries of The e-HR Advantage, 2600 Phrases for Setting Effective Performance Goals, RecruitCONSULT! Leadership and The Big Book of HR.